Customer Service Manager (Contract, Temporary)

Do you hold Customer Service Management experience in a fast-paced environment? Express Recruitment are representing a market leading business who are looking to hire a Customer Service Manager to join their Customer Service team on a full-time, permanent basis. Their successful candidate will lead the customer service operations, managing day-to-day support, driving service improvements, and ensuring a consistently high standard of care across all channels and regions. For the position, they are offering a competitive salary of up to c£40,000 per annum D.E alongside a comprehensive benefits package including a company pension scheme, employee discount, on-site parking, company events, and more! Lead the customer service function across multiple regions, ensuring high standards of support and consistent service delivery Design and implement scalable processes to manage enquiries, complaints, returns, and delivery issues effectively Monitor key service metrics to identify trends, improve performance, and enhance the overall customer experience Act as the main escalation point for complex or high-value issues, providing hands-on support when needed Previous experience in a customer service management role, with the ability to coach Passionate about delivering great service and continuously improving team performance About Express Recruitment Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Hours : Full Time, Monday – Friday Job Type : Full Time, Fully Office Based, Permanent This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.