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- Tasks: Assist customers at the trade counter and handle queries via phone and email.
- Company: Join a well-established mechanical component distributor with nationwide reach.
- Benefits: Enjoy up to 33 days holiday, quirky perks, and an employee rewards scheme.
- Why this job: Great progression opportunities in a supportive environment that values your success.
- Qualifications: Must have experience in a trade counter role and a valid UK driving license.
- Other info: Permanent full-time role with occasional call-out duties.
The predicted salary is between 21600 - 28800 £ per year.
Do you have experience working on a Trade Counter? Want to work for a nationwide organisation with great progression opportunities? Look no further.
Working for this well-established mechanical component distributor as Trade Counter Assistant, you will provide day-to-day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.
- Salary: Up to £27,000 Per Annum + Callout Bonus
- Location: Manchester
- Role Type: Permanent / Full Time / Mon-Fri / 8-5 / Occasional call out (1 in 4 weeks)
- Benefits: Up to 33 days holiday including Bank Holidays (with service), Employee Rewards with the ability to gain ‘quirky perks' e.g., late starts, early finish, long lunch, coffee and/or lunch on us, Employee Assistance Programme, Retail Discount Scheme, Auto Enrolment Pension Scheme, Life Assurance
The Role:
You will deal with incoming queries from customers over the phone and via email. This will see you taking orders down and filling in picking slips to be given to the warehouse so that they can pick, pack and ship out the delivery to the customer.
There will also be a face-to-face element of the role as there is a trade counter within the branch that you will also service customers for. These will usually be small batch or individual items that you will retrieve from the warehouse for them. You will also ensure it is kept stocked up and looking presentable.
There will very occasionally be a need for you to drive and deliver specific parts to customers, so a full valid UK driving license is required for this position. The call out requirement is also rare but does require your availability over the weekend and bank holidays if it falls on those days.
Why not apply today and begin a new career within a respected organisation who want to see you succeed?
Trade Counter Assistant in Manchester employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant in Manchester
✨Tip Number 1
Familiarise yourself with the products and services offered by the mechanical component distributor. Understanding their inventory will not only help you answer customer queries more effectively but also demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your customer service skills, especially in handling queries both over the phone and face-to-face. Role-playing different scenarios with a friend can help you feel more confident and prepared to provide excellent service on the trade counter.
✨Tip Number 3
Make sure you have a valid UK driving licence and be ready to discuss your driving experience. Since the role may involve occasional deliveries, showing that you're comfortable behind the wheel can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your availability for call-outs during weekends and bank holidays. Showing flexibility and a willingness to step up when needed can highlight your commitment to the role and the company.
We think you need these skills to ace Trade Counter Assistant in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in trade counter roles or customer service. Emphasise any specific skills related to mechanical components and your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience with trade counters, your customer service skills, and how you can contribute to maintaining high customer satisfaction.
Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and problem-solving. Mention your ability to manage orders and stock levels, as well as your readiness to assist customers both over the phone and face-to-face.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at hireful
✨Show Your Customer Service Skills
As a Trade Counter Assistant, you'll be interacting with customers regularly. Highlight your previous experience in customer service and provide examples of how you've handled queries or complaints effectively.
✨Know the Products
Familiarise yourself with the types of mechanical components the company distributes. Being knowledgeable about their products will demonstrate your enthusiasm for the role and help you answer questions confidently.
✨Demonstrate Teamwork
This role involves working closely with warehouse staff and other team members. Be prepared to discuss how you've successfully collaborated in past roles and how you can contribute to a positive team environment.
✨Be Ready for Practical Scenarios
Since the job may involve retrieving items from the warehouse and occasionally delivering parts, think of scenarios where you've had to manage time effectively or solve practical problems. This will show your readiness for the hands-on aspects of the job.
