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- Tasks: Be the tech guru for setting up and maintaining LED screens in various AV systems.
- Company: Join INFiLED, where passionate doers turn dreams into reality with cutting-edge technology.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and a pension plan.
- Why this job: Work hands-on with AV tech, solve problems, and connect with clients in diverse settings.
- Qualifications: Bachelor’s degree in Electrical Engineering or 3 years of relevant experience required.
- Other info: Frequent travel across the UK and abroad is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
At INFiLED "we screen your dreams", but it’s the people #behindthescreens who make it all happen. We’re a team of passionate doers who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!
As a Technical Engineer, you’ll be the go-to expert for setting up and maintaining our LED screens in AV systems. This post-sales role is a mix of hands-on technical work, problem-solving, and customer interaction—so if you love AV tech and working with people, this job is for you!
Your job is all about making sure our LED solutions not only work flawlessly but also fit each client’s needs and budget. You'll be the bridge between the tech side of INFiLED and the people using our products, helping them get the most out of our cutting-edge displays.
You’ll work in a variety of settings, from corporate offices and entertainment venues to schools and government buildings, making sure everything runs seamlessly wherever our screens are in use.
Key Responsibilities- Be the go-to tech expert, providing both remote and on-site support to INFiLED customers across the UK.
- Install, repair, and troubleshoot INFiLED’s LED screens.
- Train partners and end-users, making sure they get the most out of our products.
- Conduct proactive site visits, analyze performance, and suggest improvements.
- Gather valuable customer and partner feedback to share with our product and R&D teams.
- Keep detailed records of actions and solutions.
- Build strong relationships with customers while spotting opportunities for additional service sales.
- Set up and operate AV equipment for live events, meetings, and broadcasts to ensure everything runs smoothly.
- Work closely with lighting engineers, IT teams, and other tech staff to seamlessly integrate AV systems.
- Provide hands-on support during events, from mic setup to video playback.
- Knowledge of AV equipment and systems/LED screens, including audio mixers, video projectors, displays, video conferencing tools, and control systems.
- Skilled at designing and recommending AV solutions that fit both technical specs and client needs.
- Knowledge of networking and IT integration.
- Great communicator who can present solutions clearly and connect with clients.
- Able to identify customer pain points and turn them into practical AV solutions.
- Strong problem-solver, capable of troubleshooting issues before and after a sale.
- Comfortable managing multiple projects at once, from the initial pitch to final delivery.
- Detail-oriented with a commitment to delivering high-quality results.
- Bachelor’s degree in Electrical Engineering or equivalent proven experience of minimum 3 years in a Technical Customer (Service/Sales) environment.
- Good knowledge of hardware, software and LED technologies.
- Provides exceptional service with a strong client-focused approach.
- Available for frequent travel to clients in UK and abroad.
We offer Fixed base salary + a bonus, Private Medical Insurance, Pension plan.
Technical Engineer employer: INFiLED
Contact Detail:
INFiLED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer
✨Tip Number 1
Familiarise yourself with the latest AV technologies and LED screen systems. Being knowledgeable about current trends and innovations in the industry will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the AV and technical engineering fields. Attend industry events, webinars, or local meetups to connect with others who can provide insights or even refer you to job openings at companies like INFiLED.
✨Tip Number 3
Prepare for hands-on assessments or technical interviews by practising troubleshooting common AV issues. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by engaging in mock interviews or role-playing scenarios where you explain technical concepts to non-technical audiences. This will help you convey your ability to connect with clients effectively, a key aspect of the Technical Engineer role.
We think you need these skills to ace Technical Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Engineer at INFiLED. Familiarise yourself with the specific skills and experiences they are looking for, such as knowledge of AV equipment and customer interaction.
Tailor Your CV: Customise your CV to highlight relevant experience in AV systems, LED technology, and customer service. Use specific examples that demonstrate your problem-solving skills and ability to manage multiple projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AV technology and your commitment to providing exceptional customer service. Mention how your background aligns with INFiLED's mission and values, and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Technical Engineer.
How to prepare for a job interview at INFiLED
✨Show Your Technical Expertise
Make sure to brush up on your knowledge of AV equipment and LED screens. Be prepared to discuss specific technologies you've worked with and how you've solved technical problems in the past.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've identified customer pain points and provided effective solutions. This role requires strong troubleshooting abilities, so showcasing your experience in this area will be crucial.
✨Highlight Your Communication Skills
As a Technical Engineer, you'll need to interact with clients regularly. Practice explaining complex technical concepts in simple terms, and be ready to discuss how you've built relationships with customers in previous roles.
✨Prepare for Hands-On Scenarios
Since the role involves both remote and on-site support, be ready to discuss how you would approach setting up and maintaining LED screens in various environments. Consider potential challenges and how you'd overcome them.
