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For Companies At a Glance
- Tasks: Provide first-line technical support to users, both on-site and remotely.
- Company: Join a leading Microsoft Partner specialising in high-profile government and banking solutions.
- Benefits: Enjoy competitive salary, continuous training, and opportunities for career progression.
- Why this job: Be part of a dynamic team working on impactful projects with access to Microsoft certifications.
- Qualifications: 1 year of experience in 1st Line Support, knowledge of M365, Azure AD, and Intune.
- Other info: SC clearance eligibility required; no sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington.
Key Responsibilities
- Providing first-line technical support to end-users both on site and remotely.
- Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
- Managing Azure Active Directory users, groups, and policies.
- Assisting with Intune deployments and device management.
- Logging, tracking, and resolving incidents via the service desk system.
- Escalating complex issues to 2nd/3rd line teams where necessary.
Key skills required:
- At least 1 year of experience in a 1st Line Support or Service Desk role.
- Good knowledge of M365 administration and support.
- Hands-on experience with Azure AD.
- Experience with Intune deployments.
- Experience building laptops / Mac support.
- A proactive attitude and willingness to learn in a fast-paced environment.
- SC clearance eligibility (or willingness to undergo clearance).
Why join:
- Work with a Microsoft Gold Partner supporting high-impact, secure projects.
- Be part of a collaborative, forward-thinking team.
- Access to continuous training and Microsoft certifications.
- Competitive salary and benefits package.
- Opportunities to progress into 2nd/3rd line and project roles.
Locations
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 services, especially Exchange Online, SharePoint, and Teams. Having hands-on experience or even completing relevant online courses can give you an edge during the interview.
✨Tip Number 2
Brush up on your Azure Active Directory knowledge. Understanding user management, group policies, and how to troubleshoot common issues will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Showcase your proactive attitude by preparing examples of how you've resolved technical issues in the past. This will highlight your problem-solving skills and willingness to learn, which are crucial for a 1st Line Support Engineer.
✨Tip Number 4
If you have experience with Intune deployments or building laptops, be ready to discuss this in detail. Practical examples of your work will help you stand out as a candidate who can hit the ground running.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support or Service Desk roles. Emphasise your knowledge of Microsoft 365 administration, Azure Active Directory, and Intune deployments to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and willingness to learn. Mention specific examples of how you've provided technical support in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly list your hands-on experience with building laptops and Mac support. This will demonstrate your technical capabilities and readiness for the role.
Check for SC Clearance Eligibility: Ensure you mention your eligibility for SC clearance or your willingness to undergo the process. This is crucial for the role and shows your commitment to meeting the job's requirements.
How to prepare for a job interview at Nigel Frank International
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365 services, Azure Active Directory, and Intune. Be prepared to discuss your hands-on experience with these technologies, as they are crucial for the role.
✨Show Your Problem-Solving Skills
Be ready to demonstrate how you've handled technical issues in the past. Think of specific examples where you logged, tracked, and resolved incidents, and be prepared to explain your thought process.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s projects and team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you.
✨Exhibit a Proactive Attitude
Highlight your willingness to learn and adapt in a fast-paced environment. Share examples of how you've taken initiative in previous roles, as this is a key trait they are looking for.
