Service Manager

Service Manager

Guildford Temporary 43200 - 72000 £ / year (est.) Home office (partial)
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Service Process Improvement Manager – Insurance

We are currently recruiting for a Service Process Improvement Manager with BMC experience to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid

Responsibilities:

  • Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes
  • Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials
  • Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production
  • Reporting and analysis of process metrics and performance
  • Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives
  • Create and develop training plan and materials; and conduct and facilitate ITSM Process training and process awareness campaigns

Experience:

  • Experience in a Quality / Process Improvement / Operational Excellence/Training function in a shared services environment preferably on a global team
  • Proficient in MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
  • ITIL Certification
  • Insurance/ Financial sector experience
  • Request, Incident and Change Management experience
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Contact Detail:

Lorien Recruiting Team

Service Manager
Lorien
Location: Guildford
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  • Service Manager

    Guildford
    Temporary
    43200 - 72000 £ / year (est.)
  • L

    Lorien

    50-100
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