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- Tasks: Provide 2nd line support and troubleshoot technical issues for various devices.
- Company: Blaze Networks, part of Communicate Technology Group, is a growing tech company.
- Benefits: Enjoy private healthcare, pension, generous holiday, and retail discounts.
- Why this job: Join a dynamic team, tackle exciting challenges, and grow your career in tech.
- Qualifications: Strong knowledge of Microsoft systems, networking principles, and excellent communication skills required.
- Other info: Full UK driving license and vehicle access needed.
The predicted salary is between 24000 - 36000 £ per year.
Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for.
What you’ll be doing:
- Provide 2nd line support for incidents and service requests
- Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers
- Deliver remote support to customers and internal users
- Work through your ticket queue in line with SLAs
- Help maintain and improve internal documentation and processes
- Champion customer satisfaction at every stage
What we’re looking for:
Technical skills:
- Strong knowledge of Microsoft operating systems and Microsoft 365 administration
- Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
- Good understanding of LAN/WAN, TCP/IP, and networking principles
- Confident setting up, diagnosing, and repairing PC hardware
Soft skills:
- Calm and capable in high-pressure situations
- Excellent verbal and written communication skills
- Organised, logical, and solutions-focused
- Able to work independently and collaboratively
- Full UK driving license and access to a vehicle
Why join us?
As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career.
We also offer excellent benefits – Including extensive private healthcare, pension, generous life cover, 25–30 days holiday + BHs, and retail discounts.
Locations
Level 2 Support Technician employer: Communicate Technology
Contact Detail:
Communicate Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft operating systems and Microsoft 365. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows Servers and networking principles. Being able to demonstrate your problem-solving process during the interview will show that you're the right fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully handled high-pressure situations in the past. This will highlight your calmness and capability, which are essential soft skills for a Level 2 Support Technician.
✨Tip Number 4
Research Blaze Networks and the Communicate Technology Group to understand their values and culture. Tailoring your conversation to align with their mission during the interview can help you stand out as a candidate who truly fits their team.
We think you need these skills to ace Level 2 Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Level 2 Support Technician role. Emphasise your technical knowledge of Microsoft operating systems, Microsoft 365, and any experience with Active Directory or networking principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to Blaze Networks' commitment to exceptional service.
Showcase Soft Skills: In your application, highlight your soft skills such as communication, organisation, and ability to work under pressure. Provide examples of situations where you've demonstrated these skills, especially in a support environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a support technician role.
How to prepare for a job interview at Communicate Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft operating systems and Microsoft 365 administration. Brush up on your knowledge of Active Directory, Group Policy, and basic firewall concepts, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions where you’ll need to troubleshoot common technical issues. Practice articulating your thought process clearly, as this will showcase your logical and solutions-focused approach.
✨Highlight Your Communication Skills
Since you'll be providing remote support, excellent verbal and written communication skills are essential. Prepare examples of how you've effectively communicated with clients or team members in previous roles.
✨Prepare for High-Pressure Situations
The role may involve handling multiple tickets under tight deadlines. Think of instances where you've successfully managed stress and maintained customer satisfaction, and be ready to share those experiences.
