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- Tasks: Provide 3rd line support and resolve complex technical issues while mentoring junior engineers.
- Company: Join a dynamic IT Cloud Managed Services Provider empowering people through technology.
- Benefits: Enjoy a company pension, enhanced parental leave, wellbeing programme, and free on-site parking.
- Why this job: Be part of a collaborative team focused on innovation and continuous growth in a forward-thinking environment.
- Qualifications: 3+ years in 3rd line support or 1+ year in a senior infrastructure role with strong Microsoft tech skills.
- Other info: Flexible travel to client sites and participation in a monthly on-call rota required.
The predicted salary is between 34000 - 42000 £ per year.
A dynamic and growing IT Cloud Managed Services Provider (MSP), is on a mission to empower people through technology. Based on the outskirts of Bristol they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.
We’re looking for a Senior Infrastructure Engineer (3rd line support) to join our expert team and play a key role in delivering high-level technical support, mentoring junior engineers, and helping shape the future of our service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.
What You’ll Do:- Provide 3rd line support and resolve complex technical issues
- Manage escalated tickets and mentor Infrastructure Engineers
- Conduct audits, health checks, and contribute to service development
- Collaborate with the Service Desk Manager and technical consultants
- Previous experience working for a MSP
- 3+ years in 3rd line support or 1+ year in a senior infrastructure role
- Very strong technical skills in several of the following with a focus on Microsoft technologies (365 and Azure): Azure Site Recovery, vSphere, Horizon View, Hyper-V, Microsoft server, Active Directory, Microsoft Exchange / O365, Microsoft SQL, SharePoint, SCCM, RDS, SAN & SAN Fabric, Backup/business continuity, LAN networking, Wireless networking, Citrix XenApp, Azure.
- Excellent problem-solving, communication, and decision-making skills
- Flexibility to travel to client sites and participate in a monthly on-call rota
- Company pension, enhanced parental leave, wellbeing programme
- Free on-site parking, canteen, and regular company events
Apply now to be part of a team that values innovation, collaboration, and continuous growth.
Senior Infrastructure Engineer (MSP) employer: Sanderson
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer (MSP)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and Azure. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the role, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous experience in 3rd line support and how you've successfully resolved complex technical issues. Be ready to share specific examples that highlight your problem-solving skills.
✨Tip Number 4
Showcase your mentoring abilities by discussing any experience you have in training or guiding junior engineers. This is a key aspect of the role, and demonstrating your leadership skills can make a strong impression.
We think you need these skills to ace Senior Infrastructure Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and your technical skills related to Microsoft technologies. Use specific examples that demonstrate your problem-solving abilities and any mentoring experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your desire to work in a collaborative environment. Mention your previous experience with MSPs and how it aligns with the role of Senior Infrastructure Engineer.
Highlight Relevant Skills: In your application, emphasise your expertise in Azure, Microsoft 365, and virtualisation technologies. Be specific about the tools and technologies you've worked with, such as Azure Site Recovery or Hyper-V.
Showcase Problem-Solving Examples: Include examples in your application that illustrate your problem-solving skills. Describe complex technical issues you've resolved and how you mentored junior engineers through similar challenges.
How to prepare for a job interview at Sanderson
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft technologies, especially Azure and Microsoft 365. Highlight specific projects or challenges you've tackled in previous roles, as this will demonstrate your capability to handle the technical demands of the position.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples of complex issues you've resolved in the past, detailing your thought process and the steps you took to reach a solution.
✨Emphasise Mentoring Experience
Since the role involves mentoring junior engineers, be ready to discuss any previous mentoring or leadership experiences. Share how you've supported others in their development and contributed to team success.
✨Research the Company Culture
Understand the company's mission and values, particularly their focus on innovation and collaboration. Be ready to explain how your personal values align with theirs and how you can contribute to their dynamic environment.
