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- Tasks: Join our team to provide expert 3rd line support and mentor junior engineers.
- Company: We're a dynamic IT Cloud Managed Services Provider based near Bristol, empowering people through technology.
- Benefits: Enjoy a competitive salary, company pension, free parking, and regular events.
- Why this job: Be part of a collaborative environment that values innovation and continuous growth.
- Qualifications: 3+ years in 3rd line support with strong skills in Microsoft technologies like Azure and 365.
- Other info: Flexible working options and support for reasonable adjustments during recruitment.
The predicted salary is between 34000 - 42000 £ per year.
A dynamic and growing IT Cloud Managed Services Provider (MSP) is on a mission to empower people through technology. Based on the outskirts of Bristol, they deliver expert IT solutions, infrastructure modernisation, workspace transformation, and managed services to a diverse client base.
We're looking for a Senior Infrastructure Engineer to join our expert team and play a key role in delivering high-level technical support, mentoring junior engineers, and helping shape the future of our service offerings. This is a fantastic opportunity for a skilled IT professional with a strong background in Microsoft 365, Azure, and virtualisation technologies to thrive in a collaborative and forward-thinking environment.
What You'll Do- Provide 3rd line support and resolve complex technical issues
- Manage escalated tickets and mentor Infrastructure Engineers
- Conduct audits, health checks, and contribute to service development
- Collaborate with the Service Desk Manager and technical consultants
- Previous experience working for a MSP
- 3+ years in 3rd line support or 1+ year in a senior infrastructure role
- Very strong technical skills in several of the following with a focus on Microsoft technologies (365 and Azure): Azure Site Recovery, vSphere, Horizon View, Hyper-V, Microsoft server, Active Directory, Microsoft Exchange / O365, Microsoft SQL, SharePoint, SCCM, RDS, SAN & SAN Fabric, Backup/business continuity, LAN networking, Wireless networking, Citrix XenApp, Azure.
- Excellent problem-solving, communication, and decision-making skills
- Flexibility to travel to client sites and participate in a monthly on-call rota
- Company pension, enhanced parental leave, wellbeing programme
- Free on-site parking, canteen, and regular company events
Apply now to be part of a team that values innovation, collaboration, and continuous growth.
Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process - please let us know in your application how we can best support you.
Contact Detail:
Sanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Infrastructure Engineer MSP
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved complex technical issues. Being able to articulate your problem-solving process will demonstrate your expertise and experience in a practical way.
✨Tip Number 4
Show your enthusiasm for mentoring and collaboration, as these are key aspects of the role. Think of examples where you've helped junior engineers or worked effectively in a team, and be ready to share those stories.
We think you need these skills to ace Senior Infrastructure Engineer MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support and any senior infrastructure roles you've held. Emphasise your technical skills, particularly with Microsoft technologies like Azure and Microsoft 365, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how you can contribute to the company's mission. Mention specific projects or experiences that demonstrate your problem-solving abilities and mentoring skills.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in previous roles, especially those related to managing escalated tickets and conducting audits. Use metrics where possible to quantify your impact.
Highlight Soft Skills: Don't forget to mention your communication and decision-making skills. These are essential for collaborating with team members and clients. Provide examples of how you've successfully worked in a team or mentored others.
How to prepare for a job interview at Sanderson
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Microsoft technologies, especially Azure and Microsoft 365. Be prepared to discuss specific projects or challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle complex technical issues. Think of scenarios where you had to manage escalated tickets or mentor junior engineers, and be ready to explain your thought process and the outcomes.
✨Emphasise Collaboration Skills
Since the role involves working closely with the Service Desk Manager and other technical consultants, be sure to convey your teamwork abilities. Share examples of how you've successfully collaborated in past roles to achieve common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service offerings and future direction. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
