Hotel Operations Manager

Are you a dynamic and driven hospitality professional with a passion for exceptional guest experiences? Hotel Indigo Leicester Square is seeking an experienced Hotel Operations Manager to lead our vibrant team and ensure the seamless day-to-day running of our boutique property in the heart of London’s West End.

Key Responsibilities

• Guest Experience: Oversee the entire guest journey — from arrival to departure — ensuring each guest receives a memorable and personalised experience.
• Operations Management: Lead the daily operations across all departments including front desk, housekeeping, and maintenance, ensuring smooth, efficient service.
• Team Leadership: Inspire, mentor, and develop a high-performing team, fostering a culture of excellence, collaboration, and accountability.
• Brand Advocacy: Embody and promote the Indigo brand values, ensuring our unique character and service philosophy are evident in every guest interaction.
• Financial Performance: Support strategic initiatives to drive revenue, control costs, and maximise overall profitability.
• Operational Excellence: Uphold strict compliance with health and safety standards, local regulations, and company policies while maintaining a welcoming and safe environment.

What We’re Looking For

• Proven experience in hotel operations management, ideally within a lifestyle or boutique brand.
• Strong leadership and communication skills.
• Passion for guest service and an eye for detail.
• Commercial awareness with an understanding of financial targets and KPIs.
• Knowledge of hotel systems and operational standards.

Why Join Us?

• Be part of a vibrant, forward-thinking team in one of London’s most iconic locations.
• Opportunity to shape the guest experience in a boutique hotel that celebrates creativity, individuality, and local culture.