Customer Service Advisor - French Speaking

Join our French Customer Advisor team.

As a customer advisor specialist, your daily responsibilities will include:

● Provide first-contact resolutions to customer queries

● Offer specialized customer support through written and phone communication

● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner

● Meet and exceed our customer service quality goals, compliance regulations, and productivity targets

● Create an amazing customer experience that people value and we are proud of

● Be responsible to follow the direction of the management and provide feedback

● Deal with English & French Speaking Calls.

To succeed in the role, you will need to have:

● Fluent in English & French Speaking & Writing

● Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills

● Analytical and problem-solving skills with strong attention to detail

● Desire to learn and advance, be a curious investigator and problem solver

● High-speed internet access and appropriate conditions for remote work

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

● £13.20 Per Hour

● Monday – Friday 07:00-19:00

● 40 Hours Per Week

Benefits:

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

● Competitive wages

● Paid professional training

● Employee discounts

● Private healthcare & dental insurance

● Growth opportunities through various development programs

● Fun and engaging company-wide initiatives, including our wellness program

● Job stability

● EAP & Virtual GP

● Excellent work culture

● Gym & Highstreet Discounts

● Cycle to work scheme

● Mortgage consultancy

● DNA Profiling

● Pension

Must knows before applying:

● Must hold EU citizenship or valid work permit for UK

● Be a local candidate or willing to relocate to Belfast

● All Successful candidates are subject to basic Access NI check & Credit Check

Salary & Working Hours