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- Tasks: Lead and manage home care services, ensuring compliance and quality standards.
- Company: Routes Healthcare is dedicated to providing high-quality, person-centred care in the community.
- Benefits: Enjoy a competitive salary, performance bonuses, and ongoing professional development.
- Why this job: Make a real difference in people's lives while driving business growth and shaping care services.
- Qualifications: Experience in managing health or social care operations with a focus on commercial success required.
- Other info: This is a full-time, permanent role with travel across Northern England.
The predicted salary is between 56000 - 84000 £ per year.
Join Routes Healthcare as our Head of Home Care and be part of a service-led, values-driven team making a real difference. At Routes Healthcare, our mission is to provide high-quality, person-centred care that enables people to live safely and with dignity in their own homes. We are seeking a passionate and experienced Head of Homecare to lead our growing domiciliary care service across Northern England, with a strong focus on commercial growth and service expansion.
Role Overview
Reporting directly to the Operations Director, the Head of Homecare will oversee service delivery across multiple locations, ensuring all care provided is compliant, consistent, and aligned with Routes Healthcare's values and service aims. This is a strategic and commercially-driven leadership role focused on business growth, maximising contract utilisation, expanding private pay services, and developing our live-in care offering, whilst maintaining compliance and quality standards.
What You'll Do:
- Line manage and support Registered Managers and branch teams across your area.
- Ensure services are legally compliant and meet both internal and external quality standards.
- Drive substantial growth of the Home Care income stream by maximising existing contracts, expanding private pay client base, and developing our live-in care services.
- Identify and capitalise on market opportunities to increase billable hours and service reach.
- Act as a key link between the Operations team and frontline staff, ensuring timely flow of information and consistent service delivery.
- Represent Routes Healthcare at internal and external meetings, including with commissioners and other stakeholders.
- Be prepared to act as interim Registered Manager if required.
Key Responsibilities:
- Service Delivery & Compliance
- Ensure regulatory and contractual obligations are met in all areas under your leadership.
- Maintain high-quality care standards through robust quality assurance practices.
- Promote adherence to company policies, including safeguarding, health and safety, and information governance.
- Leadership & People Management
- Lead, coach and develop Branch Managers and their teams with a focus on commercial awareness and growth targets.
- Participate in recruitment and performance management across your region.
- Foster a positive, inclusive team culture that reflects the Routes Healthcare values.
- Business Development & Commercial Growth
- Spearhead strategies to maximise billable hours from existing contracts through efficient scheduling and capacity management.
- Develop and execute plans to grow private pay client acquisition and retention across all branches.
- Build and expand our live-in care service offering as a key growth area for the business.
- Create targeted marketing approaches for different service lines and client demographics.
- Monitor performance data and contribute to tendering and business opportunities.
- Support budgeting, resourcing and bid processes.
- Set and achieve ambitious growth targets for each branch and service line.
- Communication & Reporting
- Act as a conduit for communication between senior management and local teams.
- Provide timely, accurate reports on commercial performance and growth metrics.
- Escalate key issues when required.
- Attend internal reviews and represent Routes Healthcare externally as needed.
About You
We’re looking for someone who is:
- Experienced in managing multi-site health or social care operations with proven commercial success.
- Commercially astute with a track record of delivering significant growth in billable hours and service expansion.
- Experienced in developing private pay care services and live-in care offerings.
- A natural leader who supports and develops others to achieve commercial targets.
- Committed to person-centred care and ethical practice while driving business growth.
- Organised, approachable, and clear in communication.
What We Offer
- Competitive salary with performance bonus
- Ongoing professional development
- Supportive team culture
- Opportunities to shape the future of care in your region and drive commercial success
Contact Detail:
Routes Healthcare (North) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Homecare in Rochdale
✨Tip Number 1
Familiarise yourself with the latest trends in homecare services, especially in Northern England. Understanding the local market dynamics and regulatory requirements will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the homecare sector, particularly those who have experience in leadership roles. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the challenges and opportunities in the field.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that led to growth in service delivery or client acquisition. Highlighting your commercial acumen and success stories will set you apart from other candidates.
✨Tip Number 4
Showcase your leadership style by preparing examples of how you've developed teams and fostered a positive culture in past positions. Routes Healthcare values a supportive team environment, so demonstrating your commitment to this will resonate well.
We think you need these skills to ace Head Of Homecare in Rochdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing health or social care operations. Emphasise any previous roles where you successfully drove growth and compliance, as these are key aspects of the Head of Homecare position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for person-centred care and your commitment to ethical practice. Use specific examples from your past experiences that demonstrate your leadership skills and commercial success in similar roles.
Highlight Relevant Skills: Focus on skills that align with the job description, such as team management, business development, and compliance. Mention your ability to foster a positive team culture and your experience in expanding service offerings.
Showcase Your Achievements: Quantify your achievements where possible. For instance, mention how you increased billable hours or expanded client bases in previous roles. This will help illustrate your capability to drive substantial growth in the Home Care income stream.
How to prepare for a job interview at Routes Healthcare (North)
✨Understand the Company Values
Before your interview, take some time to research Routes Healthcare's mission and values. Be prepared to discuss how your personal values align with theirs, especially regarding person-centred care and ethical practice.
✨Showcase Your Leadership Experience
As a Head of Homecare, you'll need to demonstrate your ability to lead and develop teams. Prepare examples from your past roles where you've successfully managed multi-site operations and driven growth in service delivery.
✨Prepare for Commercial Growth Questions
Expect questions about your experience in business development and expanding services. Think of specific strategies you've implemented in the past that resulted in increased billable hours or client acquisition.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like compliance, quality standards, and performance metrics.
