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- Tasks: Lead exciting loyalty campaigns and manage customer communications across various channels.
- Company: Join a heritage British brand redefining luxury with data-driven strategies.
- Benefits: Enjoy a £42,000 salary, hybrid working, and clear growth opportunities.
- Why this job: Be part of an iconic rewards programme impacting millions while thriving in a creative culture.
- Qualifications: 2+ years in loyalty or marketing, with strong project management skills and CRM experience.
- Other info: Mentor a Loyalty Assistant and collaborate with diverse teams in a stylish Hammersmith HQ.
The predicted salary is between 33600 - 50400 £ per year.
If you’re passionate about loyalty, retention, and high-end customer experiences, this is your moment. We’re working with a heritage British brand that’s redefining luxury through data-driven campaigns and seamless omnichannel experiences. As part of their expanding CRM function, this is a chance to leave your mark on an iconic rewards programme that connects with millions worldwide. Expect big-brand scale, diverse projects, and a workplace culture rooted in trust, collaboration, and world-class delivery.
The Loyalty Specialist will lead the day-to-day execution of loyalty campaigns—from shaping creative briefs to managing budgets and analysing customer data. Working cross-functionally across marketing, CRM, and creative teams, you’ll be at the centre of everything loyalty.
Role Highlights:- Deliver end-to-end loyalty promotions and customer communications across email, digital, and print
- Project manage a busy loyalty calendar in collaboration with CRM, IT, and creative teams
- Support lifecycle campaigns to enhance customer lifetime value
- Produce briefs, monitor performance, and shape future campaigns using loyalty data insights
- Manage and mentor a Loyalty Assistant, helping them grow in a fast-paced team
- 2+ years in a loyalty, CRM or marketing campaign role
- Hands-on experience managing customer campaigns from briefing to reporting
- Confidence using customer data and CRM platforms (e.g., Emarsys, Annex Cloud a bonus)
- Strong project management and stakeholder skills across technical and creative functions
- Commercial mindset with a focus on ROI and campaign effectiveness
- £42,000 base salary
- Hybrid model: 3 office days in stylish Hammersmith HQ, 2 days remote
- Work on one of the UK’s most recognised loyalty programmes
- Clear scope for growth into senior loyalty or CRM roles
- Join a values-led business where creativity and quality go hand in hand
- Many other benefits!
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Executive
✨Tip Number 1
Familiarise yourself with the latest trends in loyalty programmes and customer retention strategies. This will not only help you understand the industry better but also allow you to speak confidently about innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the luxury retail and CRM sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of successful loyalty campaigns you've managed in the past. Highlight your role in these projects, focusing on the impact they had on customer engagement and retention.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive campaign decisions. Familiarity with CRM platforms like Emarsys will be a plus, so brush up on any relevant tools you’ve used.
We think you need these skills to ace Loyalty Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in loyalty, CRM, or marketing campaigns. Use specific examples that demonstrate your hands-on experience managing customer campaigns and your ability to analyse customer data.
Craft a Compelling Cover Letter: In your cover letter, express your passion for loyalty and retention. Mention how your skills align with the role's requirements, particularly your project management abilities and experience with CRM platforms.
Showcase Your Data Skills: Since the role involves using customer data to shape campaigns, include any relevant experience you have with data analysis or CRM tools. Highlight specific projects where you used data insights to drive campaign effectiveness.
Prepare for Potential Questions: Think about how you would answer questions related to your experience in managing loyalty campaigns and working cross-functionally. Be ready to discuss your approach to enhancing customer lifetime value and your commercial mindset.
How to prepare for a job interview at 3Search
✨Show Your Passion for Loyalty
Make sure to express your enthusiasm for loyalty programmes and customer retention. Share specific examples of how you've successfully engaged customers in previous roles, as this will demonstrate your genuine interest in the position.
✨Know the Brand Inside Out
Research the heritage British brand thoroughly before the interview. Understand their values, mission, and current loyalty initiatives. This knowledge will help you tailor your responses and show that you're a good fit for their culture.
✨Highlight Your Data Skills
Since the role involves analysing customer data, be prepared to discuss your experience with CRM platforms and data-driven campaigns. Bring examples of how you've used data insights to shape successful marketing strategies.
✨Demonstrate Project Management Experience
The role requires strong project management skills, so be ready to talk about your experience managing multiple campaigns. Discuss how you prioritise tasks, collaborate with teams, and ensure timely delivery of projects.
