Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, guiding them through processes and resolving issues.
- Company: Join a dynamic team at the Newcastle (Cobalt) Contact Centre, where your role matters.
- Benefits: Enjoy a competitive pay rate of £14.84p/h and a supportive work environment.
- Why this job: Make a real impact on customer experiences while developing valuable skills in a professional setting.
- Qualifications: No experience? No problem! Full training provided; just bring a great attitude and phone skills.
- Other info: Work Monday to Friday, 9am-5pm, with opportunities for cross-training in various business areas.
Customer service representative
location: Newcastle
Pay rate: £14.84p/h inside IR35
Hours: between 9am-5pm Monday to Friday
Overview
Customer Services Representatives (CSRs) will work a 37 ½ hour week, covering 9am till 5pm (Monday – Friday) at the Newcastle (Cobalt) Contact Centre, and will report to a Team Leader. CSRs will handle all aspects of customer contacts via telephone and written correspondence and forms. They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies/Procedures, processing rules and navigation of the various systems deployed. CSRs contribute to the delivery of contractual obligations to end client, including the achievement of Service Levels. CSRs are supported in their role by Team Leaders, and will be expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers. CSRs are expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment.
Responsibilities
- To act as the first point of contact for account holders via telephone, written correspondence and forms
- To guide account holders accurately and professionally through business processes enhancing the customer experience
- Investigation work to reunite customers with their funds
- Adhere to and be familiar with Policies/Procedures, processing rules and POca systems
- To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
- Adhere to agreed call/written quality standards
- To follow the administration policies and procedures with a common sense approach
Skills required
- Previous experience of working in a Contact Centre (desirable 1-2 years however not essential as full training will be provide)
- Previous Back Office experience including letter writing (desirable 1-2 years however not essential as full training will be provide)
- Previous input capture experience, prepping mail, scanning documentation (desirable 1-2 years however not essential as full training will be provide)
- Excellent telephone manner (essential)
- Ability to work on your own and as part of small team (essential)
- Desire to go the extra mile for the customers and enhance their customer journey (essential)
If you have the skill set, apply now
Customer service/call centre employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service/call centre
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your telephone manner by role-playing with a friend or family member. This will help you feel more confident and sound professional when speaking with customers.
✨Tip Number 3
Research the company’s policies and procedures related to customer service. Being knowledgeable about their processes will show your commitment and readiness for the role.
✨Tip Number 4
Highlight any experience you have in cross-training or working in a team environment. This is important as the role requires flexibility and collaboration with colleagues.
We think you need these skills to ace Customer service/call centre
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: If you have previous experience in a contact center or customer service role, make sure to emphasize this in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or resolved issues.
Showcase Communication Skills: Since excellent telephone manner and written communication are essential for this role, include examples in your application that demonstrate your ability to communicate effectively with customers, both verbally and in writing.
Express Your Commitment: Convey your desire to enhance the customer journey and go the extra mile in your cover letter. This will show the employer that you are not only qualified but also genuinely interested in providing exceptional service.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service, even if it's not from a contact center. Highlight specific examples where you enhanced the customer experience or resolved issues effectively.
✨Demonstrate Your Communication Skills
Since excellent telephone manner is essential, practice speaking clearly and confidently. You might be asked to role-play a customer interaction, so be ready to showcase your ability to guide customers through processes.
✨Familiarize Yourself with Policies and Procedures
Research common policies and procedures related to customer service roles. Showing that you understand the importance of adhering to these can set you apart as a candidate who values professionalism.
✨Express Your Team Spirit
Emphasize your ability to work both independently and as part of a team. Share examples of how you've collaborated with colleagues in the past to achieve common goals, which aligns with the role's expectations.
