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- Tasks: Engage with residents and manage communications throughout project phases.
- Company: Crest Nicholson builds quality homes and sustainable communities for over 60 years.
- Benefits: Enjoy 25 days leave, private medical insurance, and flexible working options.
- Why this job: Join a dynamic team making a real impact in community development.
- Qualifications: Experience in resident liaison and excellent communication skills required.
- Other info: Open to flexible working requests; we value creativity and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson's Special Projects Division are looking for a Resident Liaison Officer to play a crucial role and join their growing Remediation Engagement Team. As Resident Liaison Officer you will be responsible for communications and relationships with freeholders, management companies, leaseholders and residents across a number of projects from scoping stage through to completion of remediation.
Typical Duties:
- Ensuring that clear and understandable communications are provided which must include bi-monthly newsletters.
- Carrying out the duties highlighted in the communications strategy for Special Projects Division for this role.
- Liaise with on-site construction team and site managers to obtain updates and ensure that any issues highlighted by residents are resolved in a timely manner and communicate outcomes of any issues back to the customer.
- Working with the complaints manager and co-ordinator, respond to any queries from residents/leaseholder/Responsible Entities/managing agents.
- Attending meetings with Responsible Entities and residents.
Desired Experience / Attributes:
- Previous experience in a Resident Liaison Officer capacity
- Previous experience of undertaking resident-facing meetings and meetings with Responsible Entities
- Previous experience of producing newsletters in previous Resident Liaison role(s)
- Excellent communicator
- Valid driving license (To allow for travel to meetings)
The Company Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
- 25 days annual leave
- Private Medical Insurance
- Family cover or Healthcare Cash Plan
- Car allowance
- Annual bonus scheme
- Pension scheme
- Sharesave scheme
- Life Assurance
- Personal Accident Insurance
- Cycle to work scheme
We are an inclusive employer; the Company will consider flexible working requests for all roles. We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer.
If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy’.
Contact Detail:
Crest Nicholson plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liason Officer
✨Tip Number 1
Familiarise yourself with Crest Nicholson's projects and values. Understanding their approach to community building and sustainable development will help you align your communication style and demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Crest Nicholson, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Resident Liaison Officer position.
✨Tip Number 3
Prepare examples from your previous experience that showcase your communication skills and ability to resolve issues. Being able to articulate specific instances where you've successfully managed resident relations will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends related to residential development and community engagement. This knowledge will not only enhance your conversations during interviews but also show your commitment to continuous professional development in the field.
We think you need these skills to ace Resident Liason Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key duties mentioned in the job description, such as communication strategies and resident engagement.
Tailor Your CV: Highlight your relevant experience in your CV, especially any previous roles as a Resident Liaison Officer. Emphasise your skills in communication, problem-solving, and your ability to manage relationships with residents and stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community building and your understanding of Crest Nicholson's values. Mention specific experiences that demonstrate your ability to handle resident communications and resolve issues effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Crest Nicholson plc
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Consider sharing examples from your past experiences where you successfully managed communications with residents or stakeholders.
✨Familiarise Yourself with the Company
Research Crest Nicholson and their approach to community building. Understanding their values and recent projects will help you align your answers with their mission. This shows genuine interest and can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as resolving resident complaints or managing conflicts. Think of relevant examples from your previous roles that highlight your problem-solving skills and ability to maintain positive relationships.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Consider asking about their approach to community engagement or how they measure success in this role.
