Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable adults by providing information and problem-solving assistance.
- Company: Join Warwickshire County Council, a respected local authority dedicated to community wellbeing.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while working in a supportive team environment.
- Qualifications: Strong communication skills, empathy, and a problem-solving mindset are essential.
- Other info: This role offers a temporary to permanent contract with a start date of 7th July 2025.
We're delighted to announce exciting opportunities for Specialist Customer Service Advisors to join the Adult Social Care service within the Supporting People Team at Warwickshire County Council. In this key role, you'll be the first point of contact for vulnerable adults and their families, providing high-quality, responsive support. This includes offering accurate information and advice, signposting to appropriate services, and carrying out initial problem-solving - all with empathy and professionalism.
What You'll Be Doing
- Delivering a county-wide Adult Social Care service as part of a collaborative, supportive team
- Responding to enquiries from the public, internal departments, and external agencies
- Assessing needs, identifying risks, and escalating where necessary
- Using multiple digital systems (Firmstep, Five9, Microsoft applications) to log and manage interactions
- Ensuring each individual feels heard, respected, and supported
What We're Looking For
- Excellent communication skills with the ability to adapt your approach to meet individual needs
- Empathy, maturity, and resilience when supporting people in sometimes distressing circumstances
- Strong problem-solving ability and a genuine curiosity to understand how people can be supported
- Confidence to work independently and collaboratively in a fast-paced environment
- Willingness to seek help when needed and to contribute positively to the wider team
About Us
As a Pertemps Recruitment Partnership Ltd flexible employee, you'll be working with one of the UK's most respected independent recruitment agencies. Our values are built on trust, partnership, and mutual respect - creating opportunities where your contributions are valued and your growth is supported.
About Warwickshire County Council
Warwickshire County Council is a high-performing local authority with a strong commitment to public service and community wellbeing. You'll be part of a team that embodies the council's core values:
- Collaboration
- Customer focus
- Accountability
- Trustworthiness
If you're passionate about making a difference and supporting some of the most vulnerable members of the community, we'd love to hear from you. Apply now and take the next step in a meaningful career.
Specialist Customer Service Advisor (Adult Social Care) employer: COV SOL WAR
Contact Detail:
COV SOL WAR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Customer Service Advisor (Adult Social Care)
✨Tip Number 1
Familiarise yourself with the Adult Social Care sector. Understanding the challenges and needs of vulnerable adults will help you demonstrate empathy and knowledge during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially in scenarios that require sensitivity. Role-playing difficult conversations can prepare you for the types of interactions you'll have in this role.
✨Tip Number 3
Get comfortable with digital systems like Microsoft applications and customer service platforms. Being tech-savvy will show that you're ready to handle the tools used in the job effectively.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Specialist Customer Service Advisor (Adult Social Care)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in social care or similar fields. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and problem-solving skills. Share specific examples of how you've supported individuals in challenging situations, as this role requires a high level of emotional intelligence.
Highlight Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've adapted your communication style to meet the needs of different individuals, which is crucial for this position.
Showcase Team Collaboration: Mention any experiences where you've worked collaboratively in a team environment. This role values teamwork, so demonstrating your ability to contribute positively to a group will strengthen your application.
How to prepare for a job interview at COV SOL WAR
✨Show Your Empathy
As a Specialist Customer Service Advisor, you'll be dealing with vulnerable adults. Make sure to demonstrate your empathy during the interview by sharing examples of how you've supported individuals in distressing situations in the past.
✨Highlight Communication Skills
Excellent communication is key for this role. Prepare to discuss how you adapt your communication style to meet different needs, and consider providing specific examples of successful interactions you've had in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. Think of scenarios where you've identified issues and successfully resolved them, especially in a customer service context. This will show your ability to think on your feet.
✨Familiarise Yourself with Digital Tools
Since the role involves using multiple digital systems, it’s beneficial to mention any experience you have with similar tools. If you're not familiar with Firmstep or Five9, do some research beforehand to show your willingness to learn.
