Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, manage operations, and ensure top-notch service delivery in lift and escalator maintenance.
- Company: Join a well-established company with over 30 years of experience in the industry.
- Benefits: Enjoy a salary up to £40k, bonuses, electric car perks, and 25 days holiday plus bank holidays.
- Why this job: Be part of a growing team, make an impact, and develop your leadership skills in a supportive environment.
- Qualifications: Ex-military candidates with strong leadership and mechanical engineering backgrounds are preferred.
- Other info: This role is remote-friendly, allowing flexibility in your work location.
My client, who have been established for over 30 years now are seeking to recruit an additional Service Manager to join their expanding team, as they have seen an increase in demand for their Lift and Escalator Maintenance and Installation business.
DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.
You will be reporting to the Regional Manager, and you will play a critical role in ensuring the seamless operation and management of their services. You will oversee daily operations, manage key accounts, and lead a team of professionals to meet the highest standards of service excellence.
Key Responsibilities:
- Meetings and Coordination: Conduct weekly review meetings with the Regional Manager to assess performance and align on strategic goals. Hold weekly meetings with the Administration Manager to discuss administrative processes.
- Operations Management: Daily management of the company's management system to ensure accurate record-keeping and compliance. Serve as the first line of escalation for clients regarding operational issues, providing swift and effective resolutions.
- Engineering and Technical Oversight: Oversee the daily scheduling of engineers’ work to ensure efficient and timely service delivery. Schedule technical works and ensure all maintenance and installation activities meet quality standards.
- Key Account and Client Management: Manage key accounts by building strong relationships and ensuring client satisfaction. Supervise new contract mobilization, ensuring smooth transition and implementation of services.
Qualifications and Skills:
- Strong leadership skills with the ability to manage a diverse team.
- Strong background in mechanical engineering.
- Excellent organisational and multitasking abilities.
- Strong customer service ethics and problem-solving skills.
- Proficient in management systems and scheduling software.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills to manage client relationships effectively.
- Analytical thinking to assess and improve processes.
- Ability to manage projects and meet deadlines efficiently.
The ideal candidate for this role would be someone who has a strong man management and engineering background who is able to look after a team of 3 – 4 engineers working on a variety of locations as well having the ability to liaise with up to 50 clients who have up to 300 lifts in their portfolio. A Strong Engineering background is also needed for this role.
In return they are offering a good starting salary of up to £40k with a potential bonus of up to 10% based on performance, company electric car (which gives significant tax breaks), 25 days + Bank holidays as well as company pension scheme.
For more information, please contact Jean-Claude Hedouin at Ex-Mil Recruitment Ltd on 0333 202 6500, or jc@ex-mil.co.uk or via the website www.ex-mil.co.uk.
Service Manager (117jc) – Havant/Remote employer: Ex-mil Recruitment Ltd
Contact Detail:
Ex-mil Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (117jc) – Havant/Remote
✨Tip Number 1
Familiarise yourself with the lift and escalator industry, especially focusing on maintenance and installation. Understanding the technical aspects and current trends will help you speak confidently about the role during interviews.
✨Tip Number 2
Leverage your military background to highlight your leadership and team management skills. Be prepared to share specific examples of how you've successfully led teams and managed operations in high-pressure situations.
✨Tip Number 3
Network with professionals in the lift and escalator sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Service Manager position.
✨Tip Number 4
Prepare to discuss your problem-solving abilities in detail. Think of scenarios where you've resolved operational issues effectively, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Service Manager (117jc) – Havant/Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills, engineering background, and experience in managing teams. Use specific examples that demonstrate your ability to oversee operations and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the Service Manager role. Emphasise your ex-military background, problem-solving skills, and how you can contribute to the company's success.
Highlight Relevant Experience: In your application, focus on your previous roles that involved operations management, client management, and team leadership. Mention any experience with lift and escalator maintenance if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ex-mil Recruitment Ltd
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts. Highlight how you motivated your team and ensured high standards of service.
✨Understand the Technical Aspects
Given the engineering background required for this role, brush up on your mechanical engineering knowledge. Be ready to discuss technical challenges you've faced in previous roles and how you overcame them, especially in relation to lift and escalator maintenance.
✨Emphasise Client Relationship Management
This position involves managing key accounts and ensuring client satisfaction. Prepare to talk about your experience in building and maintaining client relationships. Share specific instances where you turned around a difficult client situation.
✨Demonstrate Organisational Skills
With responsibilities including daily operations management and scheduling, it's crucial to showcase your organisational skills. Discuss tools or methods you use to stay organised and how you prioritise tasks to meet deadlines effectively.
