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- Tasks: Collaborate with teams to analyse business needs and improve processes.
- Company: Join OSF Digital, a leader in digital transformation and Salesforce solutions.
- Benefits: Enjoy an inclusive culture, remote work options, and professional growth opportunities.
- Why this job: Be part of a dynamic team driving innovation and making a global impact.
- Qualifications: Experience as a Business Analyst with strong analytical and communication skills required.
- Other info: OSF Digital values diversity and is committed to equal opportunity for all.
The predicted salary is between 28800 - 42000 £ per year.
OSF Digital is a top digital transformation and a leading global commerce solutions company, known for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach allows us to scale global growth more quickly, and to deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors.
As a certified Salesforce partner, we are consistently recognized for our innovative solutions, exemplifying our unwavering commitment to advancing digital transformation. Notable awards include the 2023 Salesforce Partner Innovation Award in Emerging Technology - Customer 360 and our recognition as the 2022 Salesforce Commerce Cloud Partner of the Year for Best Go Faster with Commerce.
Our core values - OneTeam, ResultsAnywhere, Outperform, OSFExcellence, Driven By Change, and OSF Strong - shape our approach to engaging with clients, partners, employees, and communities, underpinning our commitment to excellence and continuous innovation.
Responsibilities:
- Collaborate with stakeholders to understand business needs, goals, and challenges within specific functional domains.
- Conduct detailed analysis of current business processes, systems, and workflows to identify areas for improvement.
- Gather, document, and prioritize business requirements, ensuring alignment with strategic objectives.
- Develop comprehensive business cases, including cost-benefit analyses and risk assessments, to support decision-making.
- Work closely with cross-functional teams, including developers, project managers, and end-users, to design and implement innovative solutions.
- Define and document functional specifications, user stories, and acceptance criteria for development teams.
- Conduct user acceptance testing (UAT) and facilitate stakeholder feedback sessions to ensure solutions meet business needs.
- Provide ongoing support and guidance to stakeholders throughout the project lifecycle, including training and change management initiatives.
Requirements:
- Proven experience as a Business Analyst with expertise in specific functional domains (e.g., Salesforce FSC, Service Cloud, Voice, Revenue Cloud, CPQ, etc.).
- Strong analytical skills with the ability to critically evaluate complex business processes and systems.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Solid understanding of software development methodologies (e.g., Agile, Scrum) and business analysis best practices.
- Proficiency in requirements management tools, process modeling tools, and Jira, Confluence.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.
Salesforce Business Analyst employer: OSF Digital
Contact Detail:
OSF Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst
✨Tip Number 1
Familiarise yourself with Salesforce products, especially those mentioned in the job description like Service Cloud and Revenue Cloud. Understanding these tools will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of OSF Digital on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully analysed business processes and implemented solutions. Tailoring your stories to align with OSF Digital's core values will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in digital transformation and AI-powered solutions. Being knowledgeable about industry advancements will show that you're proactive and passionate about the field, making you a more attractive candidate.
We think you need these skills to ace Salesforce Business Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Salesforce Business Analyst position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience as a Business Analyst, particularly in Salesforce and related functional domains. Use specific examples to demonstrate your analytical skills and successful project outcomes.
Showcase Your Skills: Clearly outline your strong analytical skills, communication abilities, and familiarity with software development methodologies like Agile and Scrum. Mention any proficiency in tools such as Jira and Confluence, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only reflects your qualifications but also conveys your enthusiasm for OSF Digital's mission and values. Make sure to express how you can contribute to their commitment to digital transformation and innovation.
How to prepare for a job interview at OSF Digital
✨Understand the Company and Its Values
Before your interview, take some time to research OSF Digital and its core values. Familiarise yourself with their commitment to digital transformation and how they approach client engagement. This will help you align your answers with their values during the interview.
✨Showcase Your Analytical Skills
As a Salesforce Business Analyst, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've evaluated complex business processes in the past. Highlight any tools or methodologies you've used, such as Agile or Scrum, to demonstrate your expertise.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to gather requirements, conduct user acceptance testing, or collaborate with cross-functional teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Communication is key in this role. Be ready to discuss how you've effectively engaged with stakeholders at various levels. Share examples of how you've facilitated feedback sessions or provided training and support throughout project lifecycles to ensure successful outcomes.
