Salesforce Business Analyst

OSF Digital is a top digital transformation and a leading global commerce solutions company, known for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach allows us to scale global growth more quickly, and to deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors.

As a certified Salesforce partner, we are consistently recognized for our innovative solutions, exemplifying our unwavering commitment to advancing digital transformation. Notable awards include the 2023 Salesforce Partner Innovation Award in Emerging Technology – Customer 360 and our recognition as the 2022 Salesforce Commerce Cloud Partner of the Year for Best Go Faster with Commerce. Our core values – OneTeam, ResultsAnywhere, Outperform, OSFExcellence, Driven By Change, and OSF Strong – shape our approach to engaging with clients, partners, employees, and communities, underpinning our commitment to excellence and continuous innovation.

Responsibilities:

• Collaborate with stakeholders to understand business needs, goals, and challenges within specific functional domains.
• Conduct detailed analysis of current business processes, systems, and workflows to identify areas for improvement.
• Gather, document, and prioritize business requirements, ensuring alignment with strategic objectives.
• Develop comprehensive business cases, including cost-benefit analyses and risk assessments, to support decision-making.
• Work closely with cross-functional teams, including developers, project managers, and end-users, to design and implement innovative solutions.
• Define and document functional specifications, user stories, and acceptance criteria for development teams.
• Conduct user acceptance testing (UAT) and facilitate stakeholder feedback sessions to ensure solutions meet business needs.
• Provide ongoing support and guidance to stakeholders throughout the project lifecycle, including training and change management initiatives.

Requirements

• Proven experience as a Business Analyst with expertise in specific functional domains (e.g., Salesforce FSC, Service Cloud, Voice,Revenue Cloud, CPQ , etc.).
• Strong analytical skills with the ability to critically evaluate complex business processes and systems.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Solid understanding of software development methodologies (e.g., Agile, Scrum) and business analysis best practices.
• Proficiency in requirements management tools, process modeling tools, and Jira, Confluence
• Collaborate with stakeholders to understand business needs, goals, and challenges within specific functional domains.
• Conduct detailed analysis of current business processes, systems, and workflows to identify areas for improvement.
• Gather, document, and prioritize business requirements, ensuring alignment with strategic objectives.
• Develop comprehensive business cases, including cost-benefit analyses and risk assessments, to support decision-making.
• Work closely with cross-functional teams, including developers, project managers, and end-users, to design and implement innovative solutions.
• Define and document functional specifications, user stories, and acceptance criteria for development teams.
• Conduct user acceptance testing (UAT) and facilitate stakeholder feedback sessions to ensure solutions meet business needs.
• Provide ongoing support and guidance to stakeholders throughout the project lifecycle, including training and change management initiatives.

OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.