Key Account Director

London Full-Time

As the Key Account Director you will resolve issues and deliver a service that exceeds client and internal stakeholder expectations

throughout the organisation., * Manage your Account taking full leadership of all accountabilities towards the customer including leadership of people and financial resources to maintain budgetary control and profitability (P/L).

Drive and monitor continuous stakeholder management to ensure that both customer stakeholders and internal (Group/regions/countries/sites) stakeholders are all aligned on the customer promise with the account development plan as focal point.
Drive engagement by communicating in a tangible and concrete way to everyone (including to relevant National, Regional and Global support functions), what the promise to the customer means for each individual and their role in delivering on that promise – e.g. what does deliver compliance look like for a service professional.
Ensuring the right competencies are in place to deliver on the promise to the customer; setting the team of Key Account Management, through recruitment, development and successor planning.
Min. 2-3 years experience with leading (leaders).
FM industry or experience from service-industry and supplier management.
Experience working in a large organisation with several stakeholders with differing expectations and needs.
Experience with budgeting, financial management, reporting and performance management.
Experience with SLA management and KPI reporting.
Outstanding verbal and written communication skills are required; proactive communication skills are a requisite in establishing and maintaining customer confidence.
Proficiency in establishing and building client relationships.