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For Companies At a Glance
- Tasks: Support users with IT systems, ensuring smooth connectivity and device performance.
- Company: Join St Pierre Groupe, a dynamic player in the food and beverage industry.
- Benefits: Enjoy flexible working, private health insurance, and 27 days annual leave plus your birthday off.
- Why this job: Be part of a supportive team, enhancing your skills while making a real impact on the business.
- Qualifications: IT qualification or hands-on experience required; problem-solving mindset is key.
- Other info: Hybrid work model with a vibrant office environment at Didsbury Towers.
The predicted salary is between 28800 - 43200 £ per year.
The IT Support plays a vital role in ensuring all users across the business have reliable access to IT systems and devices. This role is responsible for maintaining day-to-day operational performance of end-user devices, supporting connectivity, and monitoring cyber security alerts. The successful candidate will work closely with internal teams and external support partners to ensure systems are secure, available, and operating effectively.
Responsibilities
- Ensure business users can connect to the network and access their applications with minimal disruption.
- Configure laptops and ensure all updates and installations are completed efficiently.
- Support mobile device configuration including authenticators and business-critical apps.
- Provide end-user support for Windows-based applications, especially Office 365.
- Collaborate with external IT partners to diagnose and resolve network and Azure issues.
- Monitor cyber security alerts and ensure controls are in place and communicated promptly.
- Maintain and manage IT support requests using a ticketing system (e.g., ServiceNow).
Person Specification
- Formal IT qualification or equivalent hands-on experience.
- Proven experience in a similar IT support role within a mid-sized organization.
- Confident with IT systems and user support; effective communicator with a problem-solving mindset.
- Aware of the importance of cyber security and able to follow procedures to reduce business risk.
- Self-motivated, professional, and empathetic—able to support colleagues across departments effectively.
- Positive attitude and a proactive approach to career development; understands the value and impact of the IT Support role within the wider business.
About the package:
- Annual bonus (details to be provided)
- Defined contribution pension scheme (8% employer, minimum 1% employee contribution)
- Private Health Insurance and Medicash (after 3 months service)
- International Travel Insurance
- Employee Assistance Programme
- Annual Leave of 27 days + 1 day for your Birthday + statutory days
- Flexible working (start time between 8am-10am) + early Friday finish.
- Hybrid working with a mix of 3x onsite and 2x remote days.
- Excellent work location at Didsbury Towers with onsite café, parking, and events.
Contact Detail:
St Pierre Groupe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the specific IT systems and applications mentioned in the job description, especially Office 365. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved IT issues. This will help you illustrate your capability to handle the responsibilities outlined in the role.
✨Tip Number 3
Network with current or former employees of St Pierre Groupe on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Stay updated on the latest trends in cyber security, as this is a key aspect of the role. Being able to discuss recent developments or best practices in this area can demonstrate your commitment to maintaining a secure IT environment.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially with Windows-based applications and Office 365. Include any formal IT qualifications or hands-on experience that aligns with the job description.
Craft a Strong Cover Letter: In your cover letter, express your understanding of the importance of IT support within a business. Mention your problem-solving mindset and how you can contribute to maintaining operational performance and cyber security.
Showcase Communication Skills: Since effective communication is key in this role, provide examples in your application of how you've successfully supported colleagues or resolved IT issues in the past. This will demonstrate your ability to collaborate with internal teams and external partners.
Highlight Cyber Security Awareness: Emphasise your awareness of cyber security protocols and your experience in monitoring alerts. This is crucial for the role, so make sure to include any relevant experiences or training that showcase your commitment to reducing business risk.
How to prepare for a job interview at St Pierre Groupe
✨Show Your Technical Skills
Be prepared to discuss your technical expertise, especially with Windows-based applications and Office 365. You might be asked to solve a problem on the spot, so brush up on your troubleshooting skills.
✨Understand Cyber Security
Since the role involves monitoring cyber security alerts, demonstrate your knowledge of best practices in this area. Be ready to discuss how you would handle potential security threats and ensure compliance with procedures.
✨Communicate Effectively
As an IT Support professional, you'll need to communicate clearly with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be prepared to showcase your empathetic approach to user support.
✨Familiarise Yourself with the Company
Research St Pierre Groupe and understand their business model, especially in the food and beverage services industry. This will help you tailor your answers to show how your skills can specifically benefit their operations.
