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For Companies At a Glance
- Tasks: Support users with IT systems, maintain devices, and monitor cyber security.
- Company: Join St Pierre Groupe, a dynamic company prioritising employee well-being and development.
- Benefits: Enjoy flexible working, private health insurance, and 27 days annual leave plus your birthday off.
- Why this job: Be part of a supportive team, enhance your IT skills, and make a real impact.
- Qualifications: IT qualification or hands-on experience; strong communication and problem-solving skills required.
- Other info: Work in a vibrant location with an onsite café and exciting events.
The predicted salary is between 30000 - 42000 £ per year.
The IT Support plays a vital role in ensuring all users across the business have reliable access to IT systems and devices. This role is responsible for maintaining day-to-day operational performance of end-user devices, supporting connectivity, and monitoring cyber security alerts. The successful candidate will work closely with internal teams and external support partners to ensure systems are secure, available, and operating effectively.
Responsibilities
- Ensure business users can connect to the network and access their applications with minimal disruption.
- Configure laptops and ensure all updates and installations are completed efficiently.
- Support mobile device configuration including authenticators and business-critical apps.
- Provide end-user support for Windows-based applications, especially Office 365.
- Collaborate with external IT partners to diagnose and resolve network and Azure issues.
- Monitor cyber security alerts and ensure controls are in place and communicated promptly.
- Maintain and manage IT support requests using a ticketing system (e.g., ServiceNow).
Person Specification
- Formal IT qualification or equivalent hands-on experience.
- Proven experience in a similar IT support role within a mid-sized organization.
- Confident with IT systems and user support; effective communicator with a problem-solving mindset.
- Aware of the importance of cyber security and able to follow procedures to reduce business risk.
- Self-motivated, professional, and empathetic—able to support colleagues across departments effectively.
- Positive attitude and a proactive approach to career development; understands the value and impact of the IT Support role within the wider business.
About the package:
- Annual bonus (details to be provided)
- Defined contribution pension scheme (8% employer, minimum 1% employee contribution)
- Private Health Insurance and Medicash (after 3 months service)
- International Travel Insurance
- Employee Assistance Programme
- Annual Leave of 27 days + 1 day for your Birthday + statutory days
- Flexible working (start time between 8am-10am) + early Friday finish.
- Hybrid working with a mix of 3x onsite and 2x remote days.
- Excellent work location at Didsbury Towers with onsite café, parking, and events.
IT Support employer: St Pierre Groupe
Contact Detail:
St Pierre Groupe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems like ServiceNow. Being able to demonstrate your experience with these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of Windows-based applications, especially Office 365. Be prepared to discuss how you've supported users in the past and any specific challenges you've overcome.
✨Tip Number 3
Showcase your understanding of cyber security best practices. You might want to prepare examples of how you've monitored alerts or implemented security measures in previous roles.
✨Tip Number 4
Highlight your communication skills and problem-solving mindset. Think of scenarios where you've effectively collaborated with teams or resolved user issues, as this will resonate well with the hiring team.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially with Windows-based applications and Office 365. Use specific examples to demonstrate your problem-solving skills and ability to support users effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the IT Support role and how your qualifications align with the company's needs. Mention your understanding of cyber security and your proactive approach to IT support.
Showcase Relevant Skills: Emphasise your technical skills, such as configuring laptops, managing IT support requests, and collaborating with external partners. Highlight any formal IT qualifications or hands-on experience that make you a strong candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at St Pierre Groupe
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience with IT systems, especially Windows-based applications and Office 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving skills.
✨Demonstrate Your Communication Skills
As an IT Support professional, effective communication is key. Practice explaining technical concepts in simple terms, as you will need to support users who may not be tech-savvy. Highlight any previous experiences where you successfully communicated with non-technical colleagues.
✨Understand Cyber Security Importance
Familiarise yourself with basic cyber security principles and be ready to discuss how you would handle security alerts. Show that you understand the importance of following procedures to mitigate risks and keep the business secure.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about their IT systems, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
