Client Support Specialist

At Giant Group we have an exciting opportunity for Client Support Specialist to join our team.

Job Title: Client Support Specialist

Salary: £25,000 per annum

Location: Homebased

Hours of work: 37hrs, Mon- Fri between 9AM to 6PM

Job Type: Permanent

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

The impact of your role

As a Client Support Administrator, you will be providing completion of business-critical tasks by setting up new worker accounts, based on instructions received from clients, including ID and Right to Work checks, screening new workers, raising any issues that may be flagged, ordering workers equipment, issuing new contracts, processing extensions and terminations, and ensuring delivery of a first-class support service to internal and external clients.

Key responsibilities of the role include:

• Taking ownership and management of shared admin and client mailboxes to ensure all queries are responded to quickly and tasks planned and completed efficiently, whilst keeping the client updated at every point.
• Manage the worker onboarding/offboarding process for various clients. Tasks including but not limited to: accurately processing all contracts, order and track equipment, process extensions, amendments and terminations received, provide access to timesheet portals for clients, ensuring that service level agreements are met, maintained, and KPI’s met.
• Handle queries by liaising with colleagues, management, internal departments, external employment agencies and/or hirers on the client’s behalf (via appropriate methods i.e., telephone/email/live chat)
• Maintain accurate and up-to-date records of client information, including account details and correspondence, and also address client queries and concerns via email, phone, or other communication channels promptly and professionally
• Handle more complex or high-value client accounts with minimal supervision.
• Act as a point of escalation and go to for support for issues or complaints other team members can\’t resolve

Your ideal experience & competencies:

Ideally, you will have a business-related degree or at least 2 years’ experience of customer service/administration delivering against service level agreements. You must understand and be able to deliver a customer 1st service.

You have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence. Proficient in Microsoft office Understanding and striving to achieve the giant people values is essential.

• You can only excel in this role if you are able to work as part of a team, as well as act upon your own initiative
• Are capable of identifying issues, proposing solutions, and handling unexpected challenges effectively and efficiently.
• Possess strong verbal and written communication skills to interact professionally with colleagues, clients, and stakeholders.
• Ability to manage multiple tasks and deadlines efficiently, ensuring timely completion of responsibilities, especially during extremely busy periods.

The benefits we offer here at giant:

• Giant advantage discount platform
• Employee Assistance Program
• Pension Salary Sacrifice
• Birthday leave
• Day off for charity work
• Buy Holidays
• Enhanced maternity & paternity pay
• Support for parents returning to work
• Soft loans
• Role related training & paid studies
• Social events

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.