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For Companies At a Glance
- Tasks: Support the sales team with admin tasks and customer relationships.
- Company: Join Restore Technology, a leader in sustainable IT lifecycle services.
- Benefits: Enjoy a permanent role with a competitive salary and a supportive work culture.
- Why this job: Great opportunity to kickstart your sales career while making a positive impact.
- Qualifications: Strong communication skills and previous sales experience are essential.
- Other info: Work Monday to Friday, 9am to 5pm, in a dynamic team environment.
About The Role
Location: Runcorn
Contract Type: Permanent, Full time
Working Hours and Days: 37.5 hours per week - Monday to Friday 9am - 5pm
Salary: £26,500
Restore Technology is a leading provider of IT lifecycle services, offering secure, sustainable, and cost-effective solutions to businesses across the UK. We specialise in IT asset disposal, refurbishment, and resale, providing our clients with tailored services that meet both their operational and environmental needs.
We are currently looking for a proactive and organised Sales Support professional to join our dynamic team. As a Sales Support team member, your role will be key in supporting the Account Team, handling administrative tasks, and ensuring that all sales processes run smoothly. You will also be the primary contact for unmanaged customer accounts, building strong relationships, and driving business opportunities. This is an excellent opportunity for someone looking to develop their career in sales while contributing to the growth of the business.
Duties & Responsibilities
- Administer system inputs, including the Star system
- Create high-quality quotations and proposals for customers
- Ensure timely order processing and accurate documentation
- Handle incoming customer enquiries via email or telephone
- Organise prompt collections with the Operations team
- Call targeted customers to secure business and negotiate price increases where possible
- Develop strong relationships with customers and key internal operational staff
- Maintain up-to-date records of sales, retentions, and quotes in the CRM system
About You
- Excellent telephone manner with the ability to build strong customer relationships
- Strong organisational skills with a structured approach to managing tasks
- Ability to prioritise and meet deadlines in a fast-paced environment
- A proven ability to negotiate prices and manage customer expectations
- Previous experience in a sales environment with a focus on customer service
Sales Support employer: Restore PLC
Contact Detail:
Restore PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support
✨Tip Number 1
Familiarise yourself with the IT lifecycle services industry, especially in areas like asset disposal and refurbishment. Understanding the specifics of what Restore Technology offers will help you engage more effectively during interviews.
✨Tip Number 2
Practice your telephone skills by role-playing customer interactions with a friend or family member. This will help you refine your telephone manner and build confidence in handling customer enquiries.
✨Tip Number 3
Research common sales support tools and CRM systems that are used in the industry. Being knowledgeable about these tools can give you an edge and show your proactive approach to learning.
✨Tip Number 4
Network with professionals in the sales support field through platforms like LinkedIn. Engaging with others in the industry can provide insights and potentially lead to referrals for the position at Restore Technology.
We think you need these skills to ace Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and customer service. Emphasise your organisational skills and any previous roles where you managed customer relationships or handled administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your skills and experiences align with the role, particularly your ability to create quotations, handle enquiries, and build customer relationships.
Showcase Your Communication Skills: In your application, demonstrate your excellent telephone manner and communication skills. You might include examples of how you've successfully managed customer expectations or resolved issues in previous roles.
Highlight Relevant Achievements: Include specific achievements from your past roles that showcase your ability to negotiate prices, process orders accurately, and maintain records. Quantify your successes where possible to make a stronger impact.
How to prepare for a job interview at Restore PLC
✨Showcase Your Organisational Skills
As a Sales Support professional, you'll need to demonstrate strong organisational skills. Be prepared to discuss how you manage multiple tasks and prioritise effectively, especially in a fast-paced environment.
✨Demonstrate Your Customer Relationship Skills
Building strong relationships with customers is key in this role. Share examples from your past experiences where you've successfully developed customer relationships or handled enquiries, showcasing your excellent telephone manner.
✨Prepare for Negotiation Scenarios
Since the role involves negotiating prices, think of specific instances where you've successfully negotiated in the past. Be ready to discuss your approach and the outcomes, as this will highlight your ability to manage customer expectations.
✨Familiarise Yourself with the Company
Research Restore Technology and understand their services, especially in IT asset disposal and refurbishment. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to align with their values and goals.
