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- Tasks: Provide flexible customer service support in a busy contact centre.
- Company: Join a dedicated team serving the community through the Council's services.
- Benefits: Enjoy a competitive salary and a permanent position with 37 hours per week.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Pay award pending, so your salary could increase soon!
The predicted salary is between 26178 - 26720 £ per year.
Customer Service Advisor
Cirencester
£26,178 – £26,720 per annum (pay award pending)
37 hours per week, Permanent
About the role?
Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.
If…
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Customer Service Advisor employer: Publica Group Ltd
Contact Detail:
Publica Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the services provided by the Council. Understanding the range of services will help you answer customer inquiries more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges and how to handle them. Being prepared with strategies for dealing with difficult situations can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for helping others. During any interactions, whether in interviews or networking, express your passion for customer service and your desire to make a positive impact on the community.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in a fast-paced environment.
Showcase Communication Skills: Since this role involves responding to a wide range of customer enquiries, make sure to highlight your communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role. Mention why you want to work for the Council and how you can contribute to their customer service goals.
How to prepare for a job interview at Publica Group Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Customer Service Advisor does, especially in a busy contact center. Familiarize yourself with the types of inquiries you might handle and the services provided by the Council.
✨Showcase Your Communication Skills
Since this role involves responding to a wide range of customer inquiries, be prepared to demonstrate your communication skills. Practice active listening and think about how you can convey information clearly and effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully handled difficult customer situations or resolved complaints.
✨Express Your Passion for Customer Service
Let your enthusiasm for helping others shine through during the interview. Share why you enjoy working in customer service and how you believe it contributes to a positive community experience.
