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- Tasks: Provide flexible customer service support in a busy contact centre.
- Company: Join a dedicated team serving the community through the Council's services.
- Benefits: Enjoy a competitive salary and a permanent position with 37 hours per week.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Pay award pending, so your salary could increase soon!
The predicted salary is between 26178 - 26720 £ per year.
Cirencester 37 hours per week, Permanent About the role? Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council. If you take pride in the quality of service you provide with the ability to work to tight deadlines and can communicate well we would love to hear from you. Please note this role is office based in Cirencester and is Monday to Friday 08.45 – 17.00. This role covers the Cotswolds, famous for quintessentially English market towns and villages built from honey-coloured stone. With a range of gently rolling hills and the largest area of outstanding natural beauty in England making it a perfect base for walking and cycling, you will have this right on your doorstep. You will need? A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English Outstanding ICT and keyboard skills and the ability to simultaneously use multiple Microsoft, Google and bespoke systems Evidence of experience in a fast paced, high volume customer focussed environment e.g. contact centres Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information The ability to multitask For more information about this role please see the Job Description/Person Specification. Special Conditions? Ability to travel BPSS We reserve the right to close this vacancy early should we receive sufficient applications. Who are we? Publica is a unique place to work – we\’re a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs. What can we do for you? Flexible working arrangements(depending on the role) 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care Pension scheme with a good employer contribution of 5% of your earnings Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues Cycle to work scheme Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars Generous sickness cover above statutory entitlements Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury Life assurance, currently four times your annual salary These are just a handful of the benefits that you can enjoy when you join us! To apply for this position please click on \”apply now\” within this page to complete an application form and supporting statement together with your CV. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It\’s important that we\’re a good fit for each other, so let us know what\’s important to you and why you want to work for Publica Group Ltd. Your CV will not be available to the hiring manager unless you are shortlisted for interview to assist with our non-biased screening process so please ensure you complete the application form in full. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian, and other minority ethnic backgrounds, and those with disabilities. Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies – Please state this within your covering statement or in a separate email. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years\’ employment or education history (if applicable) and, in some cases, verification of criminal record. JBRP1_UKTJ
Customer Service Advisor employer: Publica Group Ltd
Contact Detail:
Publica Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the services provided by the Council. Understanding the range of services will help you answer customer inquiries more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges and how to handle them. Being prepared with strategies for dealing with difficult situations can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for helping others. During any interactions, whether in interviews or networking, express your passion for customer service and your desire to make a positive impact on the community.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in a fast-paced environment.
Showcase Communication Skills: Since this role involves responding to a wide range of customer enquiries, make sure to highlight your communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role. Mention why you want to work for the Council and how you can contribute to their customer service goals.
How to prepare for a job interview at Publica Group Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Customer Service Advisor does, especially in a busy contact center. Familiarize yourself with the types of inquiries you might handle and the services provided by the Council.
✨Showcase Your Communication Skills
Since this role involves responding to a wide range of customer inquiries, be prepared to demonstrate your communication skills. Practice active listening and think about how you can convey information clearly and effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully handled difficult customer situations or resolved complaints.
✨Express Your Passion for Customer Service
Let your enthusiasm for helping others shine through during the interview. Share why you enjoy working in customer service and how you believe it contributes to a positive community experience.
