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- Tasks: Lead a dynamic aftersales team, ensuring top-notch customer service and operational excellence.
- Company: Join Volvo Car UK, a leading car manufacturer known for innovation and quality.
- Benefits: Enjoy competitive pay, 30 days holiday, company car, and extensive employee discounts.
- Why this job: Be part of a supportive culture that values growth, teamwork, and customer satisfaction.
- Qualifications: Strong leadership, communication skills, and a passion for exceeding targets are essential.
- Other info: Open to candidates with transferable skills from various industries; training provided.
The predicted salary is between 36000 - 60000 £ per year.
Full time, Permanent
Salary: OTE up to £70,000 (Basic £45,000-£55,000 DOE)
Working hours: Monday - Friday 8am - 6pm (no weekends)
Volvo Car UK is on the lookout for a highly driven and ambitious Aftersales Manager to join one of our retailers aftersales management team, at Lookers Chelmsford Volvo.
About this opportunity:
As an Aftersales Manager, you will be managing a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met whilst also acting as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to continue to do so too. You will be reporting into Sam Wallis, the Market Area General Manager and be responsible for your team members including Service Advisors and Technicians. From the day to day running of the Workshop, managing the Technicians to achieve maximum productivity, making sure that the Service Advisors are very customer focused to achieve first-class customer care whilst ensuring a consistently high level of performance is met.
This is a truly exciting opportunity to work with one of the top UK employers and collaborate with one of the world’s leading car manufacturers.
Necessary Skills:
- First-Class leadership skills & the ability to coach and develop an aftersales team.
- Excellent communication, interpersonal and negotiation skills.
- Be able to build and maintain a rapport with colleagues, customers and external providers.
- Highly organised & process driven with the ability to adapt and manage workloads.
- Be able to identify opportunity to strategically develop the business.
- Have a real desire to succeed and a need to exceed targets!
Lookers recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, plus:
- Holiday Entitlement of 30 Days, which increases with Service.
- Critical illness cover and Life Assurance (2 years plus).
- Company Car.
- Company Pension.
- Bonus Scheme.
- Employee Discount.
- Retail Discounts, saving on Shopping, Gym membership, dining out & more.
- Car Benefit Scheme, Cycle to Work, Technology Schemes & More…
- Smart Health - Free & quicker access to support 24 hours a day, 365 days a year, including GP’s & Prescriptions.
- Enhanced paid maternity, paternity and adoption leave.
- & much more.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Volvo’s Retailers welcome applications from candidates of any background who have relevant repair, maintenance, and servicing vehicles experience, including those from other industries who have transferable skills and competencies. If you can demonstrate good mechanical and electrical competencies with an ability to ensure all work is carried out to a high standard, we have the training and facilities to help you make the next big step in your career!
Aftersales Manager employer: Volvo Car UK
Contact Detail:
Volvo Car UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with Volvo's brand values and customer service standards. Understanding their ethos will help you align your management style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Lookers Chelmsford Volvo. They can provide insights into the company culture and what it takes to succeed in the Aftersales Manager role, giving you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlighting your leadership skills and ability to motivate others will resonate well with the hiring managers.
✨Tip Number 4
Research the latest trends in the automotive aftersales industry. Being knowledgeable about current challenges and opportunities will demonstrate your commitment to the role and your proactive approach to business development.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management, leadership skills, and customer service excellence. Use specific examples that demonstrate your ability to manage teams and improve performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention how your skills align with the job requirements and express your enthusiasm for working with Volvo.
Highlight Transferable Skills: If you come from a different industry, emphasise transferable skills such as team management, customer relations, and process optimisation. Make it clear how these skills can benefit the aftersales department.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Volvo Car UK
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing team members to achieve high performance.
✨Emphasise Customer Service Excellence
Highlight your commitment to customer service during the interview. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction, as this role requires setting a standard for your team.
✨Demonstrate Organisational Skills
The ability to manage workloads effectively is crucial. Prepare to discuss how you prioritise tasks and maintain organisation in a busy environment, perhaps by sharing tools or methods you use to stay on top of your responsibilities.
✨Prepare for Strategic Development Questions
Expect questions about how you would identify opportunities for business development. Think about past experiences where you've successfully implemented strategies that improved performance or customer engagement, and be ready to share those insights.
