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For Companies At a Glance
- Tasks: Join us as a Customer Acquisition Agent, guiding new customers through their loan options.
- Company: We're a leading specialist lender in consumer finance, passionate about making a difference.
- Benefits: Enjoy bonus potential, excellent training, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a fast-paced, dynamic setting.
- Qualifications: Confident communicator with problem-solving skills; GCSE or equivalent required.
- Other info: Experience in a regulated environment is a plus; knowledge of the sub-prime market is desirable.
The predicted salary is between 28800 - 43200 £ per year.
Do you thrive in a fast-paced environment where you can make a real difference? A leading specialist lender of consumer finance is seeking a passionate and results-oriented Customer Loan Specialist to join our growing team. If you're looking for an exciting way to join the corporate world, this is the perfect opportunity for you.
About the Role:
In this exciting role, you'll play a pivotal role in bringing new customers on board. You'll be responsible for completing customer due diligence, assessing affordability, and guiding customers through their loan options.
What You'll Do:
- Verify customer identity and income through thorough due diligence checks.
- Assess financial affordability by analyzing income and expenditure.
- Conduct telephone consultations to establish accurate monthly outgoings.
- Provide clear explanations and complete quotations to empower customers to make informed decisions.
- Actively progress applications through outbound calls.
- Handle customer and dealer inquiries regarding application status.
Who You Are:
- A confident and articulate communicator with strong written and verbal skills.
- A natural problem solver with a keen eye for detail.
- Experienced in a fast-paced, outbound calling environment (ideal).
- Proven ability to work independently and manage your time effectively.
- A team player with a supportive and inclusive approach.
- Experience in a regulated environment (a plus).
- Knowledge of the sub-prime market (highly desirable).
- Minimum GCSE level qualification or equivalent.
What We Offer:
- Bonus potential (£500/month on top of salary).
- Excellent training and development opportunities.
- Supportive and collaborative work environment.
- Opportunity to make a positive impact on customers' lives.
Customer Acquisition Agent employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Acquisition Agent
✨Tip Number 1
Familiarise yourself with the consumer finance industry, especially the sub-prime market. Understanding the nuances of this sector will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role involves conducting telephone consultations, being articulate and clear will help you stand out as a candidate who can effectively engage with customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully navigated challenges. This will highlight your capability to handle customer inquiries and provide solutions efficiently.
✨Tip Number 4
Network with professionals in the finance sector or join relevant online forums. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Acquisition Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a fast-paced environment. Emphasise skills like communication, problem-solving, and attention to detail, as these are crucial for the Customer Acquisition Agent role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the consumer finance industry. Mention specific experiences that demonstrate your ability to assess affordability and conduct thorough due diligence.
Highlight Relevant Skills: In your application, clearly outline your written and verbal communication skills. Provide examples of how you've successfully managed customer inquiries or conducted consultations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Davies Talent Solutions
✨Show Your Communication Skills
As a Customer Acquisition Agent, strong communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to demonstrate how you can explain complex loan options in a simple way during the interview.
✨Demonstrate Problem-Solving Abilities
Highlight your problem-solving skills by sharing examples from your past experiences. Think of situations where you successfully navigated challenges or helped customers find solutions, as this role requires a keen eye for detail and the ability to assess financial affordability.
✨Familiarise Yourself with the Sub-Prime Market
Since knowledge of the sub-prime market is highly desirable, do some research before your interview. Understand the common challenges faced by customers in this market and be ready to discuss how you can assist them effectively.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview, simulating customer interactions. Practise handling inquiries and guiding customers through loan options, as this will showcase your ability to thrive in a fast-paced, outbound calling environment.
