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- Tasks: Join our team as a Customer Service Advisor, helping customers at Stansted Coach Station.
- Company: National Express is a leading transport provider committed to excellent service and community inclusion.
- Benefits: Enjoy free coach travel, discounts for friends and family, and access to wellness programs.
- Why this job: Be part of a dynamic environment, enhance your customer service skills, and grow within the company.
- Qualifications: Must have English language skills and experience in fast-paced customer service.
- Other info: Shifts are 38 hours on a 3 on, 2 off rota; drug and alcohol testing is required.
The predicted salary is between 24000 - 36000 £ per year.
We have fantastic full time opportunities for Customer Service Advisors to join our team at Stansted Coach Station. The shifts for this onsite position will be 38 hours split into 9.5 hour shifts. Shifts will be on a 3 on, 2 off rota, between 06:00 am and 03:00 am. The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at Stansted, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. Successful applications will be invited to attend an onsite interview on Tuesday 17th December. What you’ll do… Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption Proactively look for opportunities to up-sell National Express services and products Provide support and assistance to customers, colleagues and driver teams Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role Assist in the training and development of peers and promote DOH rules and maintain a safe working environment Ensure established safe working processes are adhered to at all times Promote a cohesive, empowered and engaged working environment What you’ll need… English language skills Experience of front-line customer service in a fast paced environment Positive attitude to customer service and personal development Ability to work in a team or independently on your own initiative Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time The ability to work shift patterns including weekends and bank holidays to meet business demands. What we offer in return for your hard work and commitment… Free Coach travel for yourself Complimentary coach travel for a Nominated Person 50% discount for friends and family on full fares on our coach services A free smart comfortable uniform A company pension Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing Private online GP service Exclusive benefits and savings from thousands of the UK’s largest retailers and service providers Endless opportunities for progression within the business National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note… At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment
Customer Service Advisor Stansted employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Stansted
✨Tip Number 1
Familiarize yourself with the National Express services and products. Understanding what you’ll be selling and how to assist customers will give you an edge during the interview, showing that you're proactive and knowledgeable.
✨Tip Number 2
Practice your communication skills! Since the role involves effectively communicating with customers and colleagues, consider role-playing scenarios where you answer customer queries or provide service updates.
✨Tip Number 3
Be prepared to discuss your experience in fast-paced environments. Think of specific examples where you successfully handled customer service challenges, as this will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Show your enthusiasm for teamwork and personal development. Highlight any past experiences where you contributed to a positive team environment or took initiative in your own learning, as this aligns with the company’s values.
We think you need these skills to ace Customer Service Advisor Stansted
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Service Advisor at Stansted. Highlight your experience in front-line customer service and how it aligns with the job requirements.
Tailor Your CV: Customize your CV to emphasize relevant skills such as communication, teamwork, and customer service experience. Mention any specific achievements that demonstrate your ability to deliver excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your positive attitude towards customer service and personal development. Explain why you are interested in this role and how you can contribute to the team at National Express.
Prepare for the Interview: If invited for an onsite interview, prepare by practicing common customer service scenarios and questions. Be ready to discuss how you would handle various situations in a fast-paced environment.
How to prepare for a job interview at National Express Group PLC
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've delivered excellent customer service in the past. Highlight your proactive approach and any situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork and Independence
Discuss your ability to work both as part of a team and independently. Provide examples of how you've successfully collaborated with colleagues or taken initiative on your own to solve problems.
✨Familiarize Yourself with the Role
Understand the key responsibilities of a Customer Service Advisor at Stansted Coach Station. Be ready to talk about how you would handle common scenarios, such as answering customer queries or managing ticket sales.
✨Emphasize Your Positive Attitude
A positive attitude is crucial in a fast-paced environment. Convey your enthusiasm for the role and your commitment to personal development, as well as your willingness to adapt to shift patterns and busy periods.
