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- Tasks: Design engaging dialogue systems for chat and voice using AI and NLP techniques.
- Company: Join McGregor Boyall, a leader in innovative tech solutions and user experience design.
- Benefits: Enjoy flexible working options, collaborative culture, and opportunities for professional growth.
- Why this job: Shape the future of conversational AI while making a real impact on user experiences.
- Qualifications: 4+ years in conversation design, with strong writing skills and familiarity with AI technologies.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for an experienced AI Conversation Designer to help shape intuitive, human-centric interactions across conversational AI platforms like Genesys. In this role, you will lead the design of intelligent dialogue systems while supporting broader content and user experience design initiatives. Ideal candidates are T-shaped designers—experts in conversational design with the flexibility to collaborate across disciplines to deliver meaningful user experiences.
Key Responsibilities
- Conversational Design
- Create natural, purposeful dialogue flows across chat, voice, and other channels.
- Apply natural language processing (NLP) and natural language understanding (NLU) techniques such as intent recognition, entity extraction, sentiment analysis, and named entity recognition to inform conversation logic.
- Design effective, brand-aligned prompts and interactions for large language models (LLMs), including GPT-based systems.
- Leverage knowledge of AI and machine learning principles to collaborate confidently with technical teams and refine AI behaviour.
- Maintain a strong focus on clarity, tone, and emotional intelligence in all user-facing language.
- Help Experience
- Lead the design of conversational help journeys that empower users to self-serve and reduce support contact.
- Continuously monitor and analyze user engagement with help content and tools, iterating on designs based on insights.
- Work closely with developers and product teams to integrate conversational AI into multi-channel support experiences.
- Content Design
- Translate complex concepts—particularly in finance and investment—into plain, accessible language.
- Apply content design best practices to ensure inclusivity, readability, and usability.
- Collaborate throughout the content lifecycle, from early ideation to legal and compliance approvals.
- Support user research by contributing to discussion guides, prototypes, and insight synthesis.
- User-Centered Design
- Use personas, behavioral data, and user research to craft intuitive, effective conversational experiences.
- Collaborate with UX designers, researchers, and product managers to ensure all designs are grounded in real user needs.
- Regularly evaluate and improve experiences based on user behaviour and feedback.
- Day-to-Day Responsibilities
- Work across multiple projects in a collaborative, lean design team.
- Adapt to shifting project needs, contributing across conversation, content, and interaction design.
- Lead and participate in design workshops, critiques, and cross-functional planning sessions.
- Use Figma as the primary design tool for documentation and collaboration.
- Take initiative, manage your workload, and support the broader team wherever needed.
What We’re Looking For
- Strong expertise in conversational design, including experience with AI, NLP/NLU, and LLMs.
- Exceptional writing and editing skills—able to craft user-focused content that is clear, accessible, and empathetic.
- A T-shaped designer with deep knowledge in one area and the ability to contribute across others.
- Familiarity with Agile methodologies and design frameworks like the Double Diamond.
- Strategic thinker with a user-first mindset and a clear understanding of business goals.
- Comfortable working independently in a multidisciplinary team and collaborating openly with others.
- Curious, proactive, and committed to improving the user experience.
Preferred Experience
- 4+ years of experience in conversation and content design.
- 2+ years working with AI-driven chatbots and conversational platforms.
- Familiarity with financial services or other regulated industries.
- Strong project management and multitasking skills.
- Experience analyzing conversational performance metrics and using insights to optimize design.
McGregor Boyall is an equal opportunity employer and does not discriminate on any grounds.
AI Conversation Designer employer: McGregor Boyall
Contact Detail:
McGregor Boyall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Conversation Designer
✨Tip Number 1
Familiarise yourself with the latest trends in conversational AI and design. Follow industry leaders on social media, read relevant blogs, and participate in online forums to stay updated. This knowledge will not only enhance your understanding but also give you talking points during interviews.
✨Tip Number 2
Build a portfolio that showcases your conversational design projects. Include case studies that highlight your process, the challenges you faced, and how you overcame them. This tangible evidence of your skills can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the field of AI and conversational design. Attend meetups, webinars, or conferences where you can connect with others and learn from their experiences. Personal connections can often lead to job opportunities.
✨Tip Number 4
Prepare for your interview by practising common questions related to conversational design and AI. Think about how you would approach specific design challenges and be ready to discuss your thought process. This preparation will help you demonstrate your expertise and confidence.
We think you need these skills to ace AI Conversation Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in conversational design, AI, and NLP/NLU. Use specific examples that demonstrate your expertise and how you've contributed to user-centric projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI conversation design. Mention specific projects or experiences that align with the job description, and explain how you can contribute to the company's goals.
Showcase Your Writing Skills: Since exceptional writing is crucial for this role, include samples of your work that demonstrate your ability to create clear, accessible, and empathetic content. This could be dialogue flows, prompts, or any relevant documentation.
Highlight Collaboration Experience: Emphasise your ability to work in multidisciplinary teams. Provide examples of how you've collaborated with UX designers, researchers, and product managers to create effective conversational experiences.
How to prepare for a job interview at McGregor Boyall
✨Showcase Your Conversational Design Expertise
Be prepared to discuss your previous experience in conversational design, particularly with AI, NLP/NLU, and LLMs. Bring examples of dialogue flows you've created and explain the thought process behind them.
✨Demonstrate Your Writing Skills
Since exceptional writing is crucial for this role, consider bringing a portfolio of user-focused content you've crafted. Be ready to discuss how you ensure clarity, accessibility, and empathy in your writing.
✨Familiarise Yourself with Agile Methodologies
Understanding Agile methodologies will be beneficial, as the company values adaptability. Brush up on how you’ve applied Agile principles in past projects and be ready to discuss your experience in a collaborative environment.
✨Prepare for User-Centered Design Discussions
Expect questions about how you use personas and user research to inform your designs. Be ready to share specific examples of how you've evaluated and improved user experiences based on feedback and data.
