Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive new member recruitment and retention in our vibrant vet clinics.
- Company: Join a pioneering company transforming the veterinary experience for pets and their owners.
- Benefits: Enjoy uncapped incentives, hybrid work, 25 days leave, and a dog-friendly office.
- Why this job: Be part of a fun, people-first culture that values your contributions and growth.
- Qualifications: 2+ years in membership sales, excellent communication skills, and a passion for great experiences.
- Other info: This is an in-person role, perfect for those who thrive in dynamic environments.
The predicted salary is between 30000 - 42000 £ per year.
We’re redesigning the entire veterinary experience from the ground up, using a membership model to make access to care seamless and joyful every day for pets and their parents. No more struggling to get an appointment, waiting around in drab clinics, and being treated by a different vet every time. We’re delivering personal service, beautiful spaces, clever tech, and plenty of treats for pets and people alike.
As we grow, we’re looking for an enthusiastic Membership Executive to drive new member recruitment, as well as the activation and retention of our existing members in our ever-increasing number of vet clinics. Reporting to our Director of Sales & Memberships, this is an in-person role, based primarily in our Chelsea clinic. You will also spend some time at our Edgware Road HQ with the wider Marketing team.
Job requirements:
- Hands-on experience in sales or membership-focused roles
- 2+ years of membership sales and management experience (client roles only)
- Familiar with CRM platforms (e.g. Freshsales, Pipedrive, Hubspot)
- Passion for delivering excellent experiences that build lasting member relationships
- Previous high-growth startup or membership business exposure is a big plus
- Prior hyper-local marketing or subscription experience is a bonus too
- With your can-do attitude, hitting big targets is easy as 1, 2, 3…
- Persuasive and personable, your communication skills are simply second to none
- You’re a professional plate juggler – having multiple projects on-the-go is the kind of thing that gets you out of bed in the morning
- You’ll be comfortable working as a one-man-band or playing your part in a team
- If sitting at a desk, 9-5, is what you’re after, this role probably isn’t for you
Job responsibilities:
- Working with your manager, drive new subscription membership sales
- Identify new ways to attract new members in a 2-mile local catchment area
- Launch outreach and engagement initiatives, increasing visibility within local communities
- Partner with a team of brand ambassadors for local lead generation
- Maintain and manage the growing waitlist of prospective members for your clinic
- Forge and maintain strong relationships with existing members, and run retention and winback activities for members who have churned
- Organise and run tours, ‘open days’ and events at the clinic to drive footfall
- Be a trusted, consistent contact for our members, ensuring their CC membership journey is running smoothly in collaboration with clinical teams
- Track and report on membership metrics to inform strategy and improve performance
- Forge strong, friendly and collaborative relationships with the clinic and HQ teams
- Work with the wider marketing team to unify customer communications across all touch points to deliver a consistent brand experience
Job benefits:
- Uncapped incentive plan for achieving membership targets
- Hybrid working with a dog-friendly Edgware Road office
- Being part of a people (and animal)-first culture
- 25 days annual leave (plus your birthday off after 1 year’s service)
- Salary Sacrifice Workplace Pension Scheme provided by Nest
- World-class team with room to grow and learn from those around you
Membership Executive employer: Creature Comforts
Contact Detail:
Creature Comforts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Executive
✨Tip Number 1
Familiarise yourself with the local community around the Chelsea clinic. Understanding the demographics and needs of potential members will help you tailor your outreach initiatives effectively.
✨Tip Number 2
Network with local pet owners and businesses to build relationships that can lead to new member recruitment. Attend local events or pet fairs to increase visibility and engage directly with your target audience.
✨Tip Number 3
Brush up on your CRM skills, especially with platforms like Hubspot or Pipedrive. Being proficient in these tools will not only help you manage member relationships but also track your sales metrics effectively.
✨Tip Number 4
Prepare to showcase your communication skills during the interview. Think of examples where you've successfully built relationships or retained members in previous roles, as this will demonstrate your fit for the Membership Executive position.
We think you need these skills to ace Membership Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience in sales or membership-focused roles. Emphasise any relevant achievements, particularly in membership sales and management, to show you’re the right fit for this position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent experiences and building lasting member relationships. Mention your familiarity with CRM platforms and how your previous experiences align with the role's requirements.
Showcase Your Communication Skills: Since communication is key for this role, provide examples of how you've successfully engaged with clients or members in the past. Highlight your persuasive abilities and how they have helped you achieve targets.
Demonstrate Your Enthusiasm: Convey your enthusiasm for the veterinary experience and the company’s mission in your application. Show that you’re not just looking for a job, but are genuinely excited about contributing to a people (and animal)-first culture.
How to prepare for a job interview at Creature Comforts
✨Show Your Passion for Pets
Make sure to express your enthusiasm for animals and the veterinary field during the interview. Share any personal experiences or stories that highlight your love for pets, as this will resonate with the company's mission of creating a joyful experience for pets and their owners.
✨Demonstrate Your Sales Skills
Prepare to discuss specific examples from your previous roles where you successfully drove membership sales or client engagement. Highlight your hands-on experience with CRM platforms and how you've used them to track and improve sales performance.
✨Be Ready to Discuss Local Marketing Strategies
Since the role involves attracting new members within a local catchment area, come prepared with ideas on how to engage the community. Think about outreach initiatives or events you could organise to increase visibility and drive footfall to the clinic.
✨Emphasise Your Teamwork and Communication Skills
This position requires collaboration with various teams, so be ready to showcase your ability to work well with others. Provide examples of how you've built strong relationships in past roles and how your communication skills have helped you succeed in a team environment.
