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- Tasks: Lead site operations, ensuring client satisfaction and compliance with service delivery standards.
- Company: ISS is a global leader in workplace and facility management, dedicated to enhancing user experiences.
- Benefits: Enjoy a dynamic career with opportunities for growth, inclusivity, and a focus on people.
- Why this job: Join a culture of innovation and excellence, making a real impact in diverse environments.
- Qualifications: Degree in Mechanical, Electrical, or Industrial Engineering; leadership experience in technical services required.
- Other info: ISS values diversity and welcomes applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, W12 7GF
Hours of work: 40
Contract Type: Permanent
Reporting to the Key Account Director, the Site Manager will act as the single point of contact for all operational matters on site. You will be responsible for maintaining a successful and sustainable relationship with our client, ensuring that all service delivery meets statutory compliance and contractual obligations.
This role requires strong leadership, as you will be providing direction and support to all ISS colleagues based on site. Promoting a positive health and safety culture will be a key priority, alongside driving operational excellence and embedding best practices to enhance performance, customer satisfaction, and long-term growth.
We’re looking for a confident and proactive leader who can ensure seamless delivery, inspire teams, and represent ISS with integrity and professionalism.
Key Responsibilities- Ensure high client satisfaction by supporting consistent service delivery, local initiatives, and process/reporting standards
- Lead all technical services to meet contractual and statutory requirements while driving cost savings and risk management
- Own financial performance, including revenue, expenses, and debt management, while meeting growth and margin targets
- Manage operational resources, including recruitment, development, and succession planning for technical leadership roles
- Oversee CAFM systems to ensure accurate service delivery reporting and compliance
- Act as the primary technical contact for the client, ensuring obligations are met and strong relationships are maintained
- Develop and deliver a strategic technical services plan aligned to client needs and ISS objectives
- Proven leadership in technical services delivery within a building services environment, ideally in retail
- Degree-qualified in Mechanical, Electrical, or Industrial Engineering; Chartered/Registered Engineer status preferred
- Strong experience managing engineering contracts, with solid commercial awareness and project delivery
- Skilled in developing and implementing processes, systems, and best practices for hard FM services
- Excellent communicator with strong interpersonal, planning, and team leadership skills
- Demonstrates analytical thinking, decision-making and a structured, problem-solving approach
- Entrepreneurial mindset with a focus on customer service, innovation, and continuous improvement
The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Facilities Manager
✨Tip Number 1
Familiarise yourself with the latest trends in facilities management, especially in the retail sector. Understanding current best practices and innovations can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the facilities management field. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Site Facilities Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and managed projects in previous roles. Highlighting your leadership skills and problem-solving abilities will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research ISS as a company and understand their values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Site Facilities Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Site Facilities Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in technical services delivery, leadership roles, and any engineering qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the job's demands.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed teams, improved service delivery, or driven operational excellence in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this leadership role.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Leadership Skills
As a Site Facilities Manager, strong leadership is crucial. Be prepared to discuss your previous experiences in leading teams, managing conflicts, and inspiring others. Use specific examples to demonstrate how you've successfully motivated your team and improved performance.
✨Understand the Technical Requirements
Familiarise yourself with the technical aspects of the role, especially in mechanical, electrical, or industrial engineering. Be ready to discuss your experience with engineering contracts and how you’ve ensured compliance with statutory requirements in past roles.
✨Emphasise Client Relationship Management
This role requires maintaining strong relationships with clients. Prepare to share examples of how you've built and sustained client satisfaction in previous positions. Highlight your communication skills and any initiatives you've led that enhanced client engagement.
✨Demonstrate a Commitment to Health and Safety
Promoting a positive health and safety culture is key. Be ready to discuss your approach to health and safety in the workplace, including any relevant training or certifications you have. Share how you've implemented best practices to ensure a safe working environment.
