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- Tasks: Help passengers with reduced mobility navigate the airport safely and comfortably.
- Company: Join a dedicated team at Bristol Airport, enhancing passenger experiences.
- Benefits: Enjoy £12.68 per hour, full training, uniform, and free airport parking.
- Why this job: Make a real difference in people's journeys while working in a supportive environment.
- Qualifications: Passion for helping others, excellent communication skills, and physical fitness required.
- Other info: Flexible shifts include weekends and bank holidays; full-time, permanent role.
Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap.
Location: Bristol Airport
Pay: £12.68 per hour
Schedule: 5 on / 3 off shift pattern (includes weekends and bank holidays)
Job Type: Full-time, Permanent
About the Role: We are looking for friendly, reliable, and professional individuals to join our Customer Care team supporting passengers with reduced mobility (PRM) at Bristol Airport. As a PRM Customer Care Agent, you’ll play a vital role in helping passengers get through the airport safely, comfortably, and with dignity. You’ll work airside and landside, using specialist equipment to assist passengers from check-in through to boarding – and from disembarkation through to arrivals.
Key Responsibilities:
- Assisting passengers with reduced mobility throughout the airport journey
- Using equipment such as wheelchairs and ambilifts to help passengers
- Delivering excellent customer service with empathy and professionalism
- Liaising with airlines, ground handling agents, and security personnel
- Adhering to health & safety and aviation security standards
- Logging completed assistance tasks on electronic systems
- Responding quickly and efficiently to requests and last-minute changes
What We’re Looking For:
- A genuine passion for helping people and providing outstanding customer care
- Excellent communication skills and a calm, reassuring manner
- Physically fit (you’ll be on your feet and moving all day)
- Reliable, punctual, and able to work shifts, including early mornings, evenings, weekends, and bank holidays
- Comfortable working both indoors and outdoors in all weather conditions
- Ability to follow detailed procedures and work in a fast-paced environment
Requirements:
- Must be eligible to work in the UK
- Must be able to pass a Basic DBS check
- Able to provide a full 5-year checkable work/education history
- Must pass an Airside Security Pass application (includes criminal record check, right to work, and references)
What We Offer:
- Competitive hourly rate: £12.68 per hour
- Full training and uniform provided
- Supportive team environment
- Opportunities for progression
- Free airport parking while on shift
Join us and be part of a team that truly makes a difference in the passenger experience! Apply today to start your journey with us at Bristol Airport.
Customer Service employer: Irlam associates Group
Contact Detail:
Irlam associates Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the specific needs of passengers with reduced mobility. Understanding their challenges and how to assist them effectively will show your genuine passion for helping people, which is crucial for this role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Being calm and reassuring can make a significant difference in the experience of passengers, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Get comfortable with the equipment you’ll be using, such as wheelchairs and ambilifts. If possible, seek out training or resources that can help you understand how to operate these tools safely and efficiently.
✨Tip Number 4
Be prepared to discuss your availability during the interview. Since the role requires working shifts, including weekends and bank holidays, showing flexibility and reliability will make you a more attractive candidate.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've assisted individuals with reduced mobility or similar responsibilities. Use keywords from the job description to align your skills with what they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to providing excellent customer care. Mention specific examples of how you've demonstrated empathy and professionalism in previous roles.
Highlight Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively communicated in challenging situations, as this role requires a calm and reassuring manner when assisting passengers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at Irlam associates Group
✨Show Your Passion for Customer Care
Make sure to express your genuine passion for helping people during the interview. Share any relevant experiences where you provided outstanding customer service, especially in challenging situations.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, prepare to showcase your ability to communicate clearly and calmly. You might want to practice answering common interview questions with a friend to ensure you convey your thoughts effectively.
✨Highlight Your Reliability and Punctuality
The company values reliability and punctuality, so be ready to discuss your work ethic. Provide examples of how you've consistently shown up on time and met deadlines in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Think of specific examples from your past experiences where you successfully assisted someone in need or adapted to last-minute changes.
