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- Tasks: Provide 1st & 2nd line IT support and manage helpdesk tickets.
- Company: Join a dynamic team in Stockport focused on innovative IT solutions.
- Benefits: Enjoy a competitive salary of £30,000 and opportunities for growth.
- Why this job: Perfect for tech enthusiasts eager to solve problems and learn new skills.
- Qualifications: Experience with Windows environments and basic networking knowledge required.
- Other info: Onsite role, easily accessible from nearby areas like Manchester and Cheadle.
The predicted salary is between 18000 - 42000 £ per year.
ShortList Recruitment has an opportunity for an IT Support Engineer to join our client based in Stockport. The IT Support Engineer will be responsible for 1st & 2nd line support duties and will be a point of contact for all IT support across the business.
Responsibilities:
- Provide daily end-user support via helpdesk ticket management and escalation.
- Install, repair, and maintain hardware (PCs, laptops, monitors, printers, etc.).
- Recommend hardware upgrades or replacements as needed.
- Maintain accurate hardware and software asset records.
- Train staff at all levels on effective use of IT resources.
- Set up, dismantle, and relocate desks and workstations.
Required Skills:
- Experience of user IT infrastructure, including Windows 10/11 environments.
- Experience with hardware (PCs, laptops, printers, phones, peripherals).
- Exposure to networking components (routers, switches, access points).
- Basic networking knowledge and troubleshooting experience.
- Strong IT problem-solving abilities and eagerness to learn.
- Articulate with strong written and verbal communication skills.
- Exposure to cloud technologies such as Azure is desirable.
- Understanding of security principles is desirable.
The IT Support Engineer will receive a salary of up to £30,000 plus benefits. This is an onsite role based in Stockport. It is commutable from Manchester, Cheadle, Wythenshawe, Wilmslow and Marple.
If you are interested in the IT Support Engineer position, then please click APPLY NOW!
IT Support Engineer employer: ShortList Recruitment Limited
Contact Detail:
ShortList Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and basic networking components. Having hands-on experience or even a solid understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to demonstrate your troubleshooting process can impress interviewers and show that you're ready for the challenges of the role.
✨Tip Number 3
Prepare to discuss your previous experiences in user support and how you've handled difficult situations. Real-life examples can highlight your communication skills and ability to train staff effectively, which are key for this position.
✨Tip Number 4
Network with current IT professionals or join relevant online forums to gain insights into the latest trends and best practices in IT support. This knowledge can help you stand out and show your commitment to continuous learning.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the IT Support Engineer position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with user IT infrastructure, hardware maintenance, and any networking knowledge. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your skills in IT support, communication, and training staff. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at ShortList Recruitment Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11 and any hardware you've worked with. Bring examples of troubleshooting scenarios you've handled, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly
Since the role requires training staff at all levels, practice articulating technical concepts in simple terms. This will show that you can effectively communicate with non-technical users.
✨Demonstrate Eagerness to Learn
Express your interest in expanding your knowledge, especially regarding cloud technologies like Azure and networking components. Employers appreciate candidates who are keen to grow and adapt.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific IT support situations. Think through your past experiences and be ready to explain your thought process and actions taken.
