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- Tasks: Provide 1st/2nd line technical support and troubleshoot various IT issues.
- Company: Join a dynamic Managed Service Provider (MSP) in Oxford, supporting SMEs.
- Benefits: Enjoy a hybrid work model with a competitive salary of £25,000-30,000.
- Why this job: Advance your IT career while solving real-world tech problems for diverse clients.
- Qualifications: Strong problem-solving skills and a passion for customer service are essential.
- Other info: Direct client interaction is key, making this role both challenging and rewarding.
The predicted salary is between 25000 - 30000 £ per year.
Job Title: 1st/2nd Line Support Engineer Location: Oxford (hybrid) Industry: Managed Service Provider (MSP) Salary: £25,000- 30,000 per annum About the Role: We are currently recruiting for a 1st/2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Oxford, supporting SMEs. This is an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors, handling more complex technical issues, and playing a key role in supporting day-to-day IT operations. As an IT Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment, where direct interaction with clients will be key. Key Responsibilities: Provide 1st/2nd line technical support Troubleshooting: Diagnose and resolve a variety of technical issues, including hardware, software, networking, and cloud-based systems. System Monitoring: Proactively monitor client systems, ensuring optimal performance and uptime. Installations & Configurations: Assist with the installation, configuration, and maintenance of hardware and software systems,…
1st/2nd Line Engineer employer: In Technology Group Limited
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Engineer
✨Tip Number 1
Familiarize yourself with common troubleshooting techniques for both hardware and software issues. Being able to demonstrate your problem-solving skills during the interview will show that you are ready to tackle the challenges of a 1st/2nd Line Support Engineer.
✨Tip Number 2
Brush up on your knowledge of networking concepts and cloud-based systems, as these are crucial for the role. Having a solid understanding of these areas will help you stand out as a candidate who can handle complex technical issues.
✨Tip Number 3
Highlight any previous experience in customer service or client-facing roles. Since this position involves direct interaction with clients, showcasing your ability to communicate effectively and provide excellent service will be a big plus.
✨Tip Number 4
Research the company and its clients to understand their specific needs and challenges. This knowledge will not only help you tailor your responses during the interview but also demonstrate your genuine interest in the role and the organization.
We think you need these skills to ace 1st/2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st and 2nd line roles. Include specific examples of troubleshooting hardware and software issues, as well as any experience with system monitoring.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and problem-solving. Mention your ability to work in a fast-paced environment and provide examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: Clearly list your technical skills related to the role, such as familiarity with networking, cloud-based systems, and any specific software or tools you have experience with. This will show that you are well-prepared for the responsibilities of the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at In Technology Group Limited
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with troubleshooting hardware and software issues, as well as any specific tools or systems you've worked with that are relevant to the role.
✨Demonstrate Customer Service Passion
Since this role involves direct interaction with clients, share examples of how you've provided excellent customer service in the past. Emphasize your ability to communicate effectively and resolve issues promptly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions where you may need to demonstrate your problem-solving skills. Practice articulating your thought process when diagnosing and resolving technical issues.
✨Research the Company and Its Clients
Familiarize yourself with the Managed Service Provider's services and the types of clients they support. This will help you tailor your responses and show your genuine interest in the company and its operations.
