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For Companies At a Glance
- Tasks: Lead the Service and Parts team to deliver top-notch customer service.
- Company: Join Lloyd BMW/MINI, a reputable name in the automotive industry.
- Benefits: Competitive salary with OTE, plus a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Strong leadership, customer relations, and analytical skills required.
- Other info: Work hours are 08:00 - 17:30 with one Saturday shift every four weeks.
The predicted salary is between 42000 - 60000 £ per year.
An exciting opportunity has arisen for a Aftersales Manager to join Lloyd BMW/MINI based in Cockermouth. Salary: £42,000 with OTE £60,000 Hours: 08:00 – 17:30 (1 Saturday in 4) & half an hour unpaid lunch. Role responsibilities: * Managing the Service and Parts team to ensure first class customer service to both internal and external customers. * Develops the technical skills and workmanship of the team to continually improve the quality of customer service and profitability of department * Work with Marketing team to maximise opportunity within AOI and customer retention strategy * Creating annual sales & profit plans & forecasts along with operational budgets. * Finance and Cost control; To work closely with your Retailer Accountant, to understand, monitor, control and manage costs where possible. * Stock Management – ensuring that there is adequate stock available on site at all times and that processes are followed in correctly identifying and warehousing of stock items. * Ensuring best practice housekeeping and health and safety standards are kept for both service and parts departments. The ideal candidate will have the following skills and experiences: * Good leadership skills in managing a team of Service Advisors, Parts Advisors and Parts Delivery Driver. * Excellent Customer Relations. * Proficiency in analysing reports and managing costs. * Excellent interpersonal and organisat…
Aftersales Manager employer: Lloyd Motor Group
Contact Detail:
Lloyd Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarize yourself with the BMW/MINI brand and its aftersales services. Understanding the specific needs and expectations of BMW/MINI customers will help you demonstrate your commitment to providing first-class customer service during the interview.
✨Tip Number 2
Highlight your leadership experience in managing teams, especially in a service-oriented environment. Be prepared to share specific examples of how you've developed team skills and improved customer satisfaction in previous roles.
✨Tip Number 3
Showcase your analytical skills by discussing how you've successfully managed costs and budgets in past positions. Prepare to explain your approach to financial control and how it contributed to profitability.
✨Tip Number 4
Research best practices in stock management and health and safety standards relevant to the automotive industry. Being knowledgeable about these areas will demonstrate your readiness to maintain high operational standards at Lloyd BMW/MINI.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, customer relations, and financial control. Use specific examples that demonstrate your leadership skills and ability to improve service quality.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Aftersales Manager position at Lloyd BMW/MINI. Discuss how your background aligns with the role's responsibilities, particularly in developing team skills and managing costs.
Showcase Your Achievements: Include quantifiable achievements in your application. For instance, mention any previous success in increasing customer retention or improving profitability in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Lloyd Motor Group
✨Showcase Your Leadership Skills
As an Aftersales Manager, strong leadership is key. Be prepared to discuss your experience in managing teams, particularly how you've developed their skills and improved customer service. Share specific examples that highlight your ability to motivate and guide your team.
✨Demonstrate Customer Focus
Customer relations are crucial in this role. Think of instances where you successfully resolved customer issues or enhanced customer satisfaction. Highlight your approach to building long-term relationships with clients and how it benefited the business.
✨Prepare for Financial Discussions
Since the role involves finance and cost control, brush up on your financial acumen. Be ready to discuss how you've managed budgets, controlled costs, and analyzed reports in previous positions. This will show your potential employer that you can handle the financial aspects of the role effectively.
✨Understand Stock Management
Stock management is a key responsibility. Familiarize yourself with best practices in inventory control and be prepared to discuss how you've ensured adequate stock levels and efficient warehousing in past roles. This knowledge will demonstrate your readiness to tackle this aspect of the job.
