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- Tasks: Manage client relationships and drive channel strategy in a fast-paced digital media agency.
- Company: Join Tug, a multi-award-winning digital media agency with global offices and renowned clients.
- Benefits: Enjoy private health care, pension, flexible working, and office lunches three times a week.
- Why this job: Be part of a dynamic team that values your input and supports your growth without micromanagement.
- Qualifications: Must have 3+ years in digital marketing, especially SEO and PPC, with a large agency background.
- Other info: Core hours are 9:30 am to 6:00 pm, with a 4 pm finish on Fridays and a fun Tug Happy Hour!
The predicted salary is between 42000 - 58000 £ per year.
Tug requires an experienced Account Director to manage client relationships and drive forward channel strategy and results. Tug is a multi-award-winning digital media agency based in Shoreditch, with offices also in Toronto, Sydney, Berlin and Singapore. We work with a number of well-known brands such as Merlin Entertainments, Canal & River Trust, Zipcar and many more!
You will have an eye for detail and be meticulous in your processes, with excellent understanding of performance marketing channels, especially SEO, Paid Social & PPC. You will carefully nurture your relationships with clients and your team alike, calling out roadblocks before they can arise and drive best-in-class performance for your clients and the agency.
You thrive in a fast-paced environment, and your enthusiasm and drive are what make you a key worker in the agency and a leader of your client team. Reporting to the Managing Director, you are the key between the agency teams and your clients. It is your responsibility to ensure all deliverables that leave the agency are of high quality, fit for purpose and to the high standard that our clients deserve. You’ll also manage your own revenue book, identifying areas for up & cross-selling across the business, and assisting the new business team with pitches.
In return, you’ll be given the flexibility and support to grow - we don’t believe in micromanaging! We’ll help to upskill you in the areas you identify, and listen to your feedback as you in turn help the agency to grow. Alongside your salary, you’ll get private health care, dental, office lunches three times a week (from a range of providers and cuisines!) and commission on new business & renewals.
Role:
- Senior client service contact on integrated (SEO, PPC, Social, Display, creative project) accounts
- Preparation/sign off of all client-facing documents and presentations
- Eyes & ears of the client and challenging the status quo with the channel teams
- Ensure campaigns are delivered on time & on budget
- Financial responsibility for monthly revenue from your portfolio of clients, with clear goals to grow client revenue
- Driving forward client strategies within the agency
- Responsible for monthly client billing
- Support on pitches with the CEO/MD/Sales
- Client & team entertainment
Ideal Candidate:
- Extensive digital marketing experience in SEO and PPC (programmatic display, paid social and creative preferred)
- Min. 3 years online marketing experience in a client-facing role
- Large agency background (Search, Media, or Creative)
- Blue Chip experience
- Very organised, detail-oriented
- Delivery focused
- Revenue focused
- Team player
- Fun & interesting!
Contact Detail:
Tug Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Client Services
✨Tip Number 1
Familiarise yourself with Tug's client portfolio and their specific needs. Understanding the brands they work with, like Merlin Entertainments and Canal & River Trust, will help you tailor your conversations and demonstrate how your experience aligns with their expectations.
✨Tip Number 2
Showcase your knowledge of performance marketing channels, especially SEO, PPC, and Paid Social. Be prepared to discuss recent trends or successful campaigns you've managed in these areas during your interactions with us.
✨Tip Number 3
Highlight your ability to nurture client relationships and manage expectations. Share examples of how you've successfully navigated challenges in previous roles, as this will resonate well with our focus on delivering high-quality service.
✨Tip Number 4
Demonstrate your enthusiasm for working in a fast-paced environment. Discuss how you've thrived under pressure in past positions, as we value team members who can maintain a positive attitude while driving results.
We think you need these skills to ace Account Director - Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive digital marketing experience, particularly in SEO and PPC. Use specific examples from your previous roles that demonstrate your ability to manage client relationships and drive results.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the agency. Mention how your skills align with the responsibilities outlined in the job description, such as managing client strategies and ensuring high-quality deliverables.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as revenue growth you’ve driven for past clients or successful campaigns you’ve managed. This will help illustrate your impact and suitability for the Account Director position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Tug Agency
✨Showcase Your Digital Marketing Expertise
Make sure to highlight your extensive experience in digital marketing, particularly in SEO and PPC. Be prepared to discuss specific campaigns you've managed, the strategies you implemented, and the results achieved. This will demonstrate your capability to drive client success.
✨Demonstrate Relationship Management Skills
Since the role involves nurturing client relationships, share examples of how you've successfully managed client accounts in the past. Discuss how you’ve handled challenges and maintained strong communication with clients to ensure their needs are met.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle roadblocks. Prepare scenarios where you had to think on your feet or adapt strategies to meet client expectations, showcasing your ability to thrive in a fast-paced environment.
✨Express Your Enthusiasm for Team Collaboration
As a key worker in the agency, it's important to convey your enthusiasm for teamwork. Share experiences where you collaborated with cross-functional teams to deliver high-quality results, emphasising your role in driving best-in-class performance for clients.
