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- Tasks: As a Night Porter, you'll oversee hotel operations and ensure guest satisfaction during the night shift.
- Company: Sedgebrook Hall is part of The Venues Collection, offering unique event spaces across the UK.
- Benefits: Enjoy healthcare perks, discounts, training opportunities, and 23 days off plus your birthday!
- Why this job: Join a passionate team in a supportive environment where diversity is celebrated and growth is encouraged.
- Qualifications: No specific experience needed; a positive attitude and commitment to hospitality are key!
- Other info: Full training provided, with opportunities for career development in a leading hospitality business.
The predicted salary is between 24000 - 33600 £ per year.
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Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
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Conduct Briefing for all staff during Night Shift.
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Inform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests.
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Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
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Act as manager on duty for the hotel in the absence of the Nights Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
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Occasionally Assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests stay.
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Ensure the accurate completion of the daily night audit in a timely fashion.
Who you are:It is important that you are comfortable working nights, and it suits your lifestyle. Whilst specific experience in this role is not required as full training will be given, some management or supervisory experience would be preferred. However, a can-do attitude and a dedicated and committed work ethic as well as a passion for front facing hospitality will be key to success in your role. About Us:Part of Levy UK+I, we are a grouping of five easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Levy UK+I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!
As the night porter, you will represent the Hotel during the night. The night porter will also assist the Head Receptionist in all aspects of the department including but not limited to operations, planning, staffing and payroll in accordance with hotel policies and procedures. The Night Porter provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
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Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
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Aviva Digicare – Free annual healthcare check
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Exclusive Benefits + Wellbeing site (Perks at Work)
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Entertainment discounts – up to 55% off cinema tickets
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Health + Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
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Travel discounts – Discounts with holiday companies such as TUI and Expedia
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Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
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Meals on duty
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Vodaphone discounts
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Pension scheme and Life Assurance
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Employee Assistance Programme
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23 days + BH’s and additional day off for your birthday
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2 days additional leave, following return from Maternity leave during first year back
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Competitive and supportive family benefits
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Day off for baby’s first birthday
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Holiday purchase scheme
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On-going training, development and career pathways
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Professional subscriptions paid
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Financial wellbeing programme and preferred rates on salary finance products
Hotel Night Porter - Northampton employer: The Venues Collection
Contact Detail:
The Venues Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Porter - Northampton
✨Tip Number 1
Familiarize yourself with the specific operations of a hotel during night shifts. Understanding how to manage guest satisfaction and safety at night will show that you are proactive and ready for the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service, even if it’s not directly related to being a night porter. This can demonstrate your ability to handle guest interactions effectively.
✨Tip Number 3
Show your enthusiasm for working nights by discussing your lifestyle and how it aligns with the demands of the job. Employers appreciate candidates who are genuinely excited about the role.
✨Tip Number 4
Research Sedgebrook Hall and The Venues Collection to understand their values and standards. Being able to speak knowledgeably about the company during your interview can set you apart from other candidates.
We think you need these skills to ace Hotel Night Porter - Northampton
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Porter position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in hospitality, management, or supervisory roles. Include specific examples that demonstrate your ability to handle guest relations and operational tasks during night shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Porter role. Mention your willingness to work nights and your commitment to providing excellent guest service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Venues Collection
✨Show Your Night Owl Side
Since this role requires working nights, it's important to express your comfort and enthusiasm for night shifts. Share any previous experiences or how your lifestyle aligns with nighttime work.
✨Demonstrate Leadership Skills
As a Night Porter, you'll need to oversee hotel operations during the night. Highlight any past supervisory or management experiences, even if they were in different roles, to showcase your ability to lead and support a team.
✨Emphasize Customer Service Passion
This position is all about guest satisfaction. Be prepared to discuss your passion for hospitality and any relevant experiences where you went above and beyond to ensure a great experience for guests.
✨Prepare for Problem-Solving Scenarios
You may face various challenges during your shift. Think of examples from your past where you successfully resolved issues or handled complaints, and be ready to share these during the interview.
