IT Field Service Engineer

Maidenhead Full-Time 36000 - 60000 £ / year (est.) No home office possible

Job Description

IT Network & Cabling EngineerPermanent / Full-time**IT MSP (Managed Service Provider)**Job ProfileLooking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.Key Responsibilities

Provide onsite technical support, troubleshooting and maintenance across various client environments.
Install, configure, and support IT hardware, software and network systems.
Work with internal teams to escalate and resolve complex technical issues promptly.
Deliver excellent customer service and maintain high client satisfaction levels.
Maintain up-to-date documentation of all work carried out and support provided.
Ensure systems and services meet defined SLAs and customer expectations.

Skills/Experience Essential:

Experience in an IT Field Engineer role or similar within an MSP
Strong knowledge and hands-on experience with:

Active Directory and Group Policy administration
Windows Server 2008 and above
Windows Desktop OS (Windows 7 and above)
Hyper-V setup and administration
Microsoft 365 tenant setup and administration
SharePoint Online configuration and support
Core networking (DNS, routing, switching)
Firewall configuration (Meraki / Draytek / Sophos)

Familiarity with VoIP platforms, preferably Gamma
Experience with Apple device support
Previous experience with Managed Service Platforms and RMM tools

Desirable:

Industry-recognised certifications such as MCSE, CCNP, HP ASE
ITIL Foundation Certificate
Experience with Cisco or HP networking infrastructure
Knowledge of scripting (PowerShell, batch files, VBScripts)
Understanding of Network Security technologies including IDS/IPS
Experience with desktop imaging tools and software

IT Field Service Engineer employer: Healthy Careers

Join a dynamic and innovative IT Managed Service Provider that prioritises employee development and fosters a collaborative work culture. With a strong commitment to service excellence, we offer competitive benefits, ongoing training opportunities, and the chance to work with cutting-edge technology in a supportive environment. Located in Maidenhead, our team thrives on delivering exceptional customer service while enjoying a healthy work-life balance.