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- Tasks: Manage resident journeys and ensure high customer satisfaction during home works.
- Company: Join a multi-award-winning company focused on sustainable building services.
- Benefits: Enjoy a competitive salary, car allowance, and a supportive work environment.
- Why this job: Make a real impact in the community while developing valuable relationships and skills.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Full-time role with flexible hours and opportunities for growth.
The predicted salary is between 24000 - 30000 £ per year.
Location: Wythenshawe (Covering North West Area)
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
We are now recruiting for a Tenant Liaison Officer to join our growing team.
About the role:In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:- To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
- Ensuring that any problems/issues are dealt with promptly.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Ensure relevant communication packs are set up for new contracts.
- Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
- Collaborate with other project stakeholders as required.
- Assist the customer care manager filing reports for company directors.
- Support colleagues as and when required.
- To act in the best interests of the company at all times.
- Complete all site compliance paperwork and TLO trackers as required.
- To perform all duties in line with company guidelines and legislative requirements.
If you feel you have the skills and experience to be successful in this role then apply today!
Contact Detail:
Sustainable Building Services (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community and housing issues in the North West area. Understanding the specific challenges tenants face will help you connect better with residents and demonstrate your commitment to their needs during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. As a Tenant Liaison Officer, you'll need to manage various stakeholders, so showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the housing sector or attend local community events. Building relationships with people in the industry can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships or resolved conflicts in the past. Being able to share specific instances where you've made a positive impact will demonstrate your suitability for the role.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Tenant Liaison Officer. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, community engagement, or project management. Use specific examples that demonstrate your ability to manage resident relationships and resolve issues effectively.
Showcase Communication Skills: As a Tenant Liaison Officer, strong communication skills are essential. Make sure to illustrate your ability to communicate clearly and effectively in both written and verbal forms throughout your application.
Personalise Your Cover Letter: Craft a personalised cover letter that addresses the hiring manager directly. Mention why you are interested in working for Sustainable Building Services and how you can contribute to their mission of delivering high levels of customer satisfaction.
How to prepare for a job interview at Sustainable Building Services (UK) Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks such as managing resident journeys and ensuring customer satisfaction, as this will help you answer questions confidently.
✨Show Empathy and Communication Skills
As a Tenant Liaison Officer, you'll need to interact with various stakeholders, including vulnerable tenants. Prepare examples that showcase your ability to communicate effectively and empathise with residents' needs during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled issues in previous roles. Highlight your problem-solving skills and your approach to resolving conflicts or challenges, as this is crucial for maintaining high levels of customer satisfaction.
✨Research the Company
Take some time to learn about Sustainable Building Services and their projects. Understanding their values and recent achievements will not only impress the interviewers but also help you align your answers with the company's mission.
