Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and troubleshoot software applications for online trading systems.
- Company: Join a dynamic team in Birmingham focused on innovative trading solutions.
- Benefits: Enjoy hybrid work options and opportunities for continuous learning.
- Why this job: Be part of a collaborative culture that values problem-solving and innovation.
- Qualifications: Experience in retail software support and proficiency in Microsoft technologies required.
- Other info: This is a permanent role with high demand, so apply quickly!
Please make an application promptly if you are a good match for this role due to high levels of interest.
Job Type: Permanent
Location: Birmingham (Hybrid)
Our client is looking for a proactive and skilled Software Application Support Engineer to join their team. You will play a key role in diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across their platforms.
Key Responsibilities:- Triage and resolve application support tickets, including escalations from second line.
- Maintain software application and monitoring, identify vulnerabilities, and support critical trading system integration.
- Deliver root cause analysis and implement preventative solutions.
- Maintain technical documentation and ensure handover to 1st/2nd line teams.
- Collaborate across teams and contribute beyond your core area when needed.
- Previous experience within a retail software support role
- Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL.
- Proficient in .Net, Python, Java, and scripting for automation.
- Solid background with AWS (Lambda, ECS, MQ) and monitoring tools.
- Understanding of PCI-DSS and SOX compliance standards.
If you are looking for a new challenge and feel this could be the role for you, please provide an up-to-date CV and apply now.
Software Application Support Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure, AWS, and SQL. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in relation to application support. Be prepared to share examples of how you've successfully diagnosed and resolved complex issues in previous roles.
✨Tip Number 3
Understand the importance of compliance standards like PCI-DSS and SOX. Being able to discuss how you've ensured compliance in past projects will demonstrate your awareness of industry standards and best practices.
✨Tip Number 4
Show your collaborative spirit by preparing examples of how you've worked across teams in previous roles. Highlighting your ability to contribute beyond your core area can make a strong impression on the hiring team.
We think you need these skills to ace Software Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software application support, particularly with Microsoft technologies and cloud services like Azure and AWS. Use specific examples to demonstrate your skills in troubleshooting and resolving application issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your previous experience in retail software support and how it aligns with the responsibilities of the Software Application Support Engineer position.
Highlight Technical Skills: Clearly list your technical skills, especially your proficiency in .Net, Python, Java, and any automation scripting you have done. This will help the hiring team quickly see your fit for the role.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've successfully diagnosed and resolved complex issues in past roles. This is crucial for demonstrating your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at TXP
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, MS Azure, AWS MQ, and SQL. Highlight specific projects where you used .Net, Python, or Java, and be ready to demonstrate your scripting abilities for automation.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Software Application Support Engineer. Be ready to explain how you would approach triaging application support tickets and delivering root cause analysis for complex issues.
✨Emphasise Collaboration
Since the role involves collaborating across teams, think of examples from your past experiences where you worked effectively with others. This could include how you contributed beyond your core area to achieve a common goal.
✨Know Compliance Standards
Brush up on PCI-DSS and SOX compliance standards, as they are essential for this role. Be prepared to discuss how you have ensured compliance in previous positions or how you would approach it in this new role.
