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- Tasks: Lead operations for a diverse portfolio of over 40 clients, ensuring smooth contract management.
- Company: Join a market-leading facilities management business with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, car allowance, and an excellent benefits package.
- Why this job: Be part of a dynamic team, driving operational excellence and client relationships in a growing sector.
- Qualifications: 5+ years in Facilities Management; experience managing multi-site contracts is preferred.
- Other info: Location ideally around London/Cambridge; travel required for client meetings.
The predicted salary is between 64000 - 96000 £ per year.
A truly unique opportunity to join a market leading facilities management business in the newly created role of Operations Director. This is a key role for the business where you will be pivotal in developing, maintaining, and enhancing relationships with clients and key stakeholders. The expectation is that you will provide excellent operational leadership and ultimately be responsible for the smooth day-to-day running of contracts within your remit.
This role will manage a multitude of clients across the UK, where you will be expected to take full accountability for over 40+ clients with a combined contract value of circa £15 million. The ideal location for this candidate is around the London/Cambridge region, and you must be prepared to travel as and when required for this role. The contracts are mainly Hard FM contracts with a mixture of new and longstanding clients. You will have a large and diverse team to manage with approximately 5 direct reports.
Other responsibilities will include:
- Accountable for the financial performance of the contracts
- Full P&L responsibility
- Ensure that all risks relating to (SHEQ) safety, health, environment and quality are effectively managed
- Develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors
- Ensure a strong relationship is maintained with the clients, staff, and subcontractors
- Set, monitor and control SLAs
- Seek out potential growth opportunities within the contract where possible
- Maintaining a positive and successful relationship with each client will be your primary responsibility
Candidate Profile:
- Proven/successful background managing multi-site contracts with a similar CV – ideally + £10 million
- Technical background an advantage; however, not essential
- Previous management experience gained within the FM/Building Services or Engineering Sector
- 5 years+ experience working within the Facilities Management sector
- Excellent communication skills
- Hardworking & driven individual committed to the job
- Commercially aware – sound ability to spot opportunities
Contact Detail:
HVAC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience in operations roles. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Research the company thoroughly, focusing on their current clients and projects. Understanding their operational challenges and successes will help you tailor your discussions during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your previous experience managing multi-site contracts, particularly those with significant financial responsibility. Be ready to share specific examples of how you've successfully led teams and improved operational efficiency.
✨Tip Number 4
Highlight your ability to build and maintain strong relationships with clients and stakeholders. Think of examples where you've successfully navigated challenges or conflicts, as this will be crucial for the Operations Director role.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multi-site contracts, particularly those with a significant contract value. Emphasise any relevant achievements in operational leadership and client relationship management.
Craft a Compelling Cover Letter: In your cover letter, address the specific requirements of the Operations Director role. Discuss your experience in facilities management, your understanding of financial performance, and how you have successfully maintained client relationships in previous roles.
Showcase Relevant Skills: Highlight your communication skills and ability to manage diverse teams. Provide examples of how you've effectively managed risks related to safety, health, environment, and quality (SHEQ) in past positions.
Research the Company: Familiarise yourself with the facilities management business you are applying to. Understand their values, client base, and any recent news or developments that may be relevant to your application.
How to prepare for a job interview at HVAC Recruitment Limited
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to demonstrate your ability to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand Financial Management
Since you'll be accountable for the financial performance of contracts, brush up on your P&L management skills. Be ready to discuss how you've previously handled budgets and financial reporting in your past roles.
✨Emphasise Relationship Building
This role requires maintaining strong relationships with clients and stakeholders. Think of specific instances where you've built successful partnerships and how you navigated challenges in those relationships.
✨Prepare for Technical Questions
While a technical background isn't essential, having a basic understanding of Hard FM contracts will be beneficial. Familiarise yourself with common industry terms and practices to show your willingness to learn and adapt.
