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- Tasks: Manage loyalty programmes, drive member engagement, and coordinate promotional activities.
- Company: Join a leading household name in the retail sector, based in Brighton.
- Benefits: Enjoy a competitive benefits package and hybrid working options.
- Why this job: Be part of a dynamic team focused on innovation and customer loyalty.
- Qualifications: Experience in retail loyalty management and proficiency in CRM tools required.
- Other info: Immediate start available; great opportunity for career progression.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Location: Brighton (Hybrid, 2 days per week in office)
Hours: Full time, Monday - Friday, 9:00am - 5:30pm
Pay: £45,000 per annum
Immediate start
An excellent opportunity has arisen for a Loyalty Manager to join one of our biggest clients, an exciting household name, in their Brighton office (on a Hybrid basis). The Loyalty Manager will be responsible for managing loyalty programme activities, supporting programme relaunch, and driving member revenue, engagement, and retention.
Benefits:
- Competitive benefits package to reward and incentivise
The Requirements:
- Proven experience in retail loyalty programme management (CRM & Loyalty Manager or Loyalty Manager)
- Experience working within omni-channel retail environments
- Proficiency with Microsoft Excel, PowerPoint, Power BI, and Google Analytics
- Experience using Talon.One platform (preferred)
- Experience with Klaviyo or similar SaaS-based CRM tools (preferred)
- Strong project management skills
- High commercial awareness and customer-focused mindset
- Excellent organisational skills and attention to detail
- Skilled in managing complexity and diverse stakeholders
- Results-driven approach with comfort in test-and-learn scenarios
- Proactive, accountable, and takes initiative
- Effective interpersonal and relationship-building skills
The Role:
- Collaborate closely with the Senior CRM & Loyalty Manager to meet incremental revenue objectives (+£950K) associated with the loyalty programme.
- Coordinate and implement a range of LYBC promotional activities, such as special offers, events, sampling drives, and discount initiatives.
- Act as a project coordinator to facilitate the execution of promotional initiatives, engaging closely with CRM, Digital Marketing, and E-Commerce teams.
- Partner with internal marketing stakeholders to create compelling promotional content across various channels, including email, SMS, social media platforms, e-commerce websites, and retail displays, specifically tailored for LYBC campaigns.
- Engage with retail operations teams to continuously update and disseminate relevant training resources, ensuring staff remain informed on the LYBC programme's latest updates and ongoing developments.
- Regularly compile detailed performance reports for the LYBC programme, clearly communicating outcomes to internal stakeholders and teams.
- Provide essential support to the Senior CRM & Loyalty Manager during the transition of the loyalty programme onto a new technology platform, aiding in strategic planning aimed at enhancing and reintroducing the programme effectively.
If you’re keen to join an exceptional team who can offer an excellent working environment and career progression, then please apply to this Loyalty Manager role below or call Jamie Woodward on (phone number removed) between 9:00am - 5:30pm.
Loyalty Manager employer: Clearline Recruitment Ltd
Contact Detail:
Clearline Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Manager
✨Tip Number 1
Familiarise yourself with the latest trends in loyalty programmes and CRM strategies. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the retail and loyalty sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Brush up on your skills with tools like Microsoft Excel, Power BI, and Google Analytics. Consider taking short online courses to enhance your proficiency, as these skills are crucial for the Loyalty Manager role.
✨Tip Number 4
Prepare specific examples from your past experience that demonstrate your project management skills and ability to drive engagement and retention. Being able to articulate these during an interview will set you apart from other candidates.
We think you need these skills to ace Loyalty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail loyalty programme management. Include specific examples of how you've driven member engagement and revenue in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the loyalty programme's objectives. Mention your familiarity with tools like Talon.One and Klaviyo, and how your skills align with the requirements listed in the job description.
Highlight Relevant Skills: In your application, emphasise your project management skills and your ability to work in omni-channel retail environments. Provide examples of how you've managed complex projects and engaged diverse stakeholders.
Showcase Results-Driven Approach: Demonstrate your results-driven mindset by including metrics or outcomes from past projects. For instance, mention any revenue increases or successful promotional campaigns you have led.
How to prepare for a job interview at Clearline Recruitment Ltd
✨Showcase Your Experience
Be prepared to discuss your previous experience in managing loyalty programmes. Highlight specific examples of how you've driven member engagement and revenue in past roles, especially in omni-channel retail environments.
✨Demonstrate Technical Proficiency
Familiarise yourself with the tools mentioned in the job description, such as Microsoft Excel, Power BI, and Google Analytics. If you have experience with Talon.One or Klaviyo, be ready to explain how you've used these platforms to enhance loyalty programmes.
✨Emphasise Project Management Skills
Prepare to discuss your project management experience, particularly in coordinating promotional activities. Share examples of how you've successfully managed multiple stakeholders and complex projects to achieve results.
✨Communicate Effectively
Since the role involves collaboration with various teams, practice articulating your thoughts clearly. Be ready to discuss how you've built relationships with internal stakeholders and how you ensure everyone is aligned on programme updates and initiatives.
