Community Services Manager

We have an exciting opportunity available for a Community and Carers Services Manager to join the newly restructured Community, Carers and Wellbeing Division. Within this role you will be responsible for supporting team leaders and managers with the operational management of services that fall within our carers and community division. You will also be responsible for ensuring that services are effectively managed and achieve or exceed contractual and organisational requirements. The role will require regular travel to services in the Greater Manchester, Cheshire, Merseyside, Yorkshire and Cambridgeshire areas.

At Making Space we are a team that are driven by a strong set of company values that guide us in our mission to make a positive impact on the lives of those we serve in our community. Our values of Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready are at the core of everything we do.

• Kind Hearts is about generously building empathy and connection to create a sense of belonging. We believe that every person deserves to feel like they are valued and respected.
• Tailor Making is about nurturing unique relationships to make every day count. We understand that every person's needs circumstances are different, so we strive to provide customised support and assistance to ensure all those in our care are able to live their best lives.
• Dreaming Big is about harnessing imagination to generate confidence in ourselves and others to take the first step. We believe that anything is possible when we set our minds to it and we are 100% dedicated to helping others believe in themselves too.
• Having Courage is about committing bravely to working in ways that take us to new places. We believe that our team at Making Space really do make a real change to those we serve and we must be willing to take risks and be bold in our decision making.
• Being Ready is about responding to whatever comes our way by moving forward together. We know too well that life can be unpredictable but by working together and being prepared we can overcome any obstacles.

At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and are looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most.

Responsibilities

• Leading, managing and motivating Service Managers and Team Leaders to achieve excellent customer service.
• Ensure all community services meet high standards of quality, achieving capacity and maintaining appropriate staffing levels.
• Develop and maintain strong professional relationships with commissioners, funders and other stakeholders.
• Monitor service performance and ensure compliance with all relevant regulations and legislation ensuring services are financially viable.
• Work collaboratively with the Business Development, Fundraising and Marketing Teams to contribute to winning new business and maintaining and retaining existing business.

Candidates must have previous experience of leading a team in a relevant community setting and have experience of managing budgets, reporting on outcomes and meeting targets. You will be required to travel across the wider organisation and to work in different regions as necessary, therefore access to your own mode of transport is essential.

Qualifications

Candidates must have a Level 5 (or equivalent) Diploma in health & social care (or the willingness to work towards in an agreed time-frame). On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role. We are seeking individuals who can showcase that their personal values align with ours here at Making Space.

Benefits

• Wagestream – Access up to 30% of your wages as you earn.
• Lifestyle benefits through Bravo Benefits and Health service discounts.
• Holidays 25 days plus bank holidays (pro rata for part time).
• We pay double time for Xmas day, Boxing Day and New Year’s Day.
• Our employees can buy and sell up to 2 weeks holiday – statutory limits apply.
• Access to our library of learning through our e-portal.
• Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
• We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion?
• Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses.
• We run a colleague engagement hub with monthly and annual colleague awards.
• Pension Scheme 3% employer contribution as a minimum.
• Paid Sick leave.

Closing date for applications is Friday 30th May. Successful applicants will be subject to employment checks, including DBS and references checks and provided with safeguarding training. Making Space is an equal opportunities employer. We can only accept applications from those who are legally entitled to live and work within the United Kingdom.