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- Tasks: Provide top-notch customer service through calls, solving queries with a smile.
- Company: AO is your go-to for all things electrical, known for exceptional customer care.
- Benefits: Enjoy 33 days holiday, gym discounts, and a chance to win free tickets monthly!
- Why this job: Join a supportive team where your efforts make customers happy and you grow personally.
- Qualifications: No contact centre experience needed, just a passion for great customer service and strong communication skills.
- Other info: Work part-time, 20 hours a week, in a collaborative office environment.
Shift Pattern: 20 hours per week working 5 out of 7 days. Contract type: Part-time and permanent contract.
Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO, you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you, including wider departments, you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing:
- You will be focused on providing excellent customer service by answering all customer calls and providing a positive outcome on all queries, making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile.
- As a great listener, you’ll quickly build connections and take a personal approach to all calls.
- Doing a mix of inbound calls and outbound calls, making sure our customers' deliveries fall in line with lead times, our postcode matrix, and survey requirements to ensure each delivery is set up for success.
A Few Things About You:
- We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPIs while remaining customer-focused.
- Although a contact centre background is not essential for this role, you will need to have a clear understanding of what makes great customer service and have some customer service skills.
- Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
We know we work better when we’re together, so all our AOers come into the office across all 7 days. We collaborate more easily, have continual conversations, are more creative, give better support, and all this makes us more motivated and even better at what we do.
A Bit About Us:
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV because together we can do extraordinary things.
Our Benefits:
- 33 days holiday (including bank holidays) PRO RATA
- Chance to win free tickets every month at the AO arena
- Subsidised gym membership
- At least 5% pension contribution
- Health cover with standard package but options to upgrade
Customer Service Specialist-Part Time employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist-Part Time
✨Tip Number 1
Familiarise yourself with the core values of AO, especially their commitment to customer satisfaction. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, particularly the importance of treating customers with care and respect.
✨Tip Number 2
Practice active listening skills before your interview. This role requires you to understand customer needs deeply, so demonstrate your ability to listen and respond thoughtfully during conversations with interviewers or in any pre-interview assessments.
✨Tip Number 3
Prepare examples from your past experiences that showcase your problem-solving abilities and customer service skills. Think of specific situations where you turned a negative experience into a positive one, as this will resonate well with the hiring team.
✨Tip Number 4
Show enthusiasm for the role and the company culture during your application process. AO values a can-do attitude, so express your excitement about working in a collaborative environment and how you can contribute to making customers happy.
We think you need these skills to ace Customer Service Specialist-Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what AO is looking for in a Customer Service Specialist. Highlight your customer service skills and any relevant experience that aligns with their expectations.
Tailor Your CV: Make sure your CV reflects your customer service experience and skills. Use specific examples that demonstrate your ability to handle customer queries effectively and your commitment to providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can contribute to making customers happy and provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at AO.com
✨Show Your Customer-Centric Attitude
Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond to help customers in the past, as this role is all about making customers happy.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of interaction with customers, highlight your communication skills. Practice active listening and be prepared to discuss how you would handle various customer scenarios effectively.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play exercises where you might need to demonstrate how you would handle a customer query or complaint. This will showcase your problem-solving abilities and your approach to customer interactions.
✨Understand AO's Values and Culture
Familiarise yourself with AO's mission and values. Showing that you align with their customer-first approach and collaborative culture can set you apart from other candidates.
