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For Companies At a Glance
- Tasks: Manage daily operations of three stunning Lodge Parks in Cumbria.
- Company: Join a vibrant team dedicated to delivering exceptional guest experiences.
- Benefits: Enjoy competitive pay, career growth opportunities, and a fun work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: 2+ years in park management or similar role with sales experience required.
- Other info: Ideal for those passionate about hospitality and outdoor experiences.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Selling Park Manager to manage the day-to-day operations of 3 amazing Lodge Parks in Cumbria. This role will ensure the effective delivery of all aspects of the parks' services including self-catering and glamping accommodation, guest experience, retail and catering outlets, park administration, owner services, maintenance, and contractor management.
This role requires a commercially minded manager with strong sales ability, capable of actively selling caravans and lodges and supporting our holiday home sales team. A background in sales within a holiday park, hospitality or property setting will be essential.
Key Responsibilities- Operational Management
- Oversee and ensure the smooth and professional operation of all areas of the park.
- Manage all accommodation, self-catering, glamping units and touring pitches, shop retail, catering, and park facilities to the highest standards.
- Monitor and improve customer service performance, ensuring consistency across all departments.
- Manage annual park budgets and forecasts, including revenue streams and costs.
- Safeguard the park licence and ensure compliance with all legal, health & safety, and licensing requirements.
- Sales & Commercial Performance
- Actively participate in the sales process of holiday homes (caravans and lodges), including handling enquiries, following up leads, and closing sales.
- Work closely with the central support teams to maximise conversion rates and on-park sales opportunities.
- Take responsibility for all revenue streams including holiday home sales, shop retail, catering, pitch fees, and on-park spend.
- Identify and implement initiatives to increase profitability while maintaining high standards of guest satisfaction.
- Understand and report on sales KPIs, stock levels, and sales forecasts.
- Customer Experience
- Lead by example in delivering exceptional guest and owner experiences.
- Respond to complex customer queries and complaints, ensuring swift and fair resolution.
- Identify ways to enhance the on-park experience and maximise guest and owner satisfaction.
- Minimum 2 years’ experience in a similar Park Manager / General Manager role.
- Demonstrable experience in holiday home or property sales, with the confidence to lead and manage sales processes.
- Strong leadership, team development, and organisational skills.
- Excellent customer service and communication abilities.
- Commercial acumen with experience managing multiple revenue streams.
- Knowledge of H&S and legal compliance within a hospitality or leisure setting.
- Confident IT and administrative skills including budgeting and reporting.
If you have experience selling holiday homes and operational experience managing teams on park, apply today.
Contact Detail:
Annesley Gandon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Selling Park Manager
✨Tip Number 1
Familiarise yourself with the local market in Cumbria. Understanding the unique selling points of the area and what attracts guests to the parks can give you an edge in interviews. Highlight your knowledge of local attractions and how they can enhance the guest experience.
✨Tip Number 2
Showcase your sales achievements from previous roles. Be prepared to discuss specific examples of how you've successfully closed sales or improved customer satisfaction. This will demonstrate your capability to actively sell caravans and lodges effectively.
✨Tip Number 3
Network with professionals in the holiday park and hospitality industry. Attend local events or join relevant online groups to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your approach to managing multiple revenue streams. Think about strategies you've implemented in the past to increase profitability while maintaining high guest satisfaction, as this is a key aspect of the role.
We think you need these skills to ace Selling Park Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in park management, sales, and customer service. Emphasise any specific achievements in these areas to demonstrate your capability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the holiday park industry. Mention your experience in managing operations and sales, and how you can contribute to enhancing guest experiences.
Highlight Relevant Experience: In your application, focus on your previous roles that align with the responsibilities of a Selling Park Manager. Include examples of how you've successfully managed teams, improved customer satisfaction, and driven sales.
Showcase Your Commercial Acumen: Demonstrate your understanding of revenue streams and budgeting in your application. Provide examples of how you've managed budgets or increased profitability in past roles to show you're commercially minded.
How to prepare for a job interview at Annesley Gandon
✨Showcase Your Sales Experience
Make sure to highlight your background in sales, especially within the holiday park or hospitality sector. Be prepared to discuss specific examples of how you've successfully closed sales and managed customer relationships.
✨Demonstrate Operational Knowledge
Familiarise yourself with the day-to-day operations of a lodge park. Be ready to talk about how you would ensure smooth operations across various departments, from accommodation management to guest services.
✨Emphasise Customer Service Skills
Since delivering exceptional guest experiences is key, prepare to share instances where you've resolved complex customer queries or complaints. Show that you understand the importance of customer satisfaction in driving sales.
✨Prepare for Financial Discussions
As the role involves managing budgets and revenue streams, brush up on your financial acumen. Be ready to discuss how you've previously handled budgets, forecasts, and maximised profitability while maintaining high standards.
