Service Administrator

Here at PH Water and Air Technologies, we have several opportunities to join our Service Desk team as a Service Administrator, based at our Farnborough office. In this role, you will play an important part in supporting our service operations. From coordinating engineer schedules and handling administrative tasks to ensuring smooth day-to-day service delivery, your work will directly contribute to the efficiency and effectiveness of our team. You will be at the centre of operations, helping to maintain high standards and excellent client service. If you are organised, detail-oriented, and confident working in a fast-paced environment, we would like to hear from you.

What you receive for joining us: We’re looking to offer a salary starting at £29,000 to £32,000 per annum. In addition, you will receive 33 days annual leave including bank holidays, financial loyalty bonus, standard company pension alongside a private healthcare plan.

Here’s a look at some of the things you’ll be doing:

• Take charge of scheduling your assigned portfolio of accounts, ensuring engineers are booked, job details are confirmed with clients, and all updates are accurately logged in Job Logic.
• Keep operations running smoothly by reviewing paperwork from completed jobs, raising certificates, chasing overdue submissions, and passing jobs through for invoicing with correct documentation.
• Support the Account Manager through regular communication, escalating job issues, annual leave requests, and engineer concerns as needed to maintain service quality and compliance.
• Maintain daily workflow by issuing job sheets, creating detailed reports (including air and tank inspections), checking lab reports, and handling incoming calls, emails, and ad hoc admin tasks.

Can you show experience in some of these areas:

• Previous experience working closely with field-based engineers, with an understanding of scheduling, job allocation, and the day-to-day challenges of on-the-road teams.
• Familiarity with the plumbing or water hygiene sector is desirable, though experience in a similar technical or compliance-led industry is just as valuable.
• Confidence using job management systems such as Job Logic, with strong attention to detail when reviewing paperwork, raising jobs, or updating reports.
• A proactive and organised mindset with the ability to manage your own portfolio, juggle multiple priorities, and keep things moving without missing a beat.

Do you see yourself reflected in the description above? If so, we encourage you to submit your application today. Uncertain whether your skills align perfectly? Don't hesitate to apply regardless; we value candidates with diverse skill sets and will carefully consider all applicants.

Introducing our organisation: PH Water & Air Technologies is proud to be part of Compliance Group, a leading organisation widely recognised for its commitment to providing unparalleled safety and regulatory compliance services. With specialised divisions focusing on Electrical, Fire, and Water services, we excel as an integrated provider. Trusted as compliance partners, we collaborate with clients in sectors such as Education, Health, Care Homes, Public Sector, Local Authority, Industry, Pharmaceutical, Hospitality, Leisure, Food & Beverage, Retail, and Media, to ensure risk reduction, safety improvement, and regulatory compliance.