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- Tasks: Engage with customers, manage accounts, and drive sales through calls and CRM updates.
- Company: Join Brook Street NMR, a dynamic agency focused on connecting talent with opportunities.
- Benefits: Enjoy hybrid working, flexible hours, and the chance for contract extension.
- Why this job: Perfect for those who thrive in customer interactions and want to make an impact in sales.
- Qualifications: Experience in customer service or telesales, strong communication skills, and CRM proficiency required.
- Other info: Immediate start available for the right candidate; apply now to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
Maternity Cover Contract for 9 months working Monday to Friday 9am - 5.30pm with Hybrid working (3 days required in the office).
Are you an experienced Customer Service or Telesales agent looking for an immediate start? We are recruiting for a Maternity Leave Cover Contract with the possibility of extension.
You will:
- Maintain strong relationships with assigned accounts, proactively engaging with customers to maximise sales and profit potential.
- Make required outbound calls daily to build relationships with customers.
- Keep customer records up to date on in-house CRM system.
- Reactivate lost accounts and monitor customer spending to identify potential declines.
- Achieve a high level of accuracy on all orders, upselling and cross-selling to increase order size and value.
- Meet or exceed sales, gross profit, lost call, and territory growth targets as set by the Line Manager.
- Process orders and enquiries.
- Record and update the customer database with relevant information, ensuring all records are accessible and up to date.
- Ensure accurate and timely reporting of all activities.
- Maintain a positive work atmosphere by being receptive to new ideas and supporting team members.
- Communicate with customers in a professional manner, both written and verbal.
Required Skills & Qualifications:
- Proven experience in sales administration and customer service, particularly via telephone.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with attention to detail.
- Ability to build and maintain relationships with clients.
- Proficient in using customer relationship management (CRM) software.
- Ability to work independently and as part of a team.
- Self-motivated with a results-driven approach.
- Experience in upselling and cross-selling techniques.
- Strong analytical skills to monitor customer spending and identify trends.
If you have a background in customer service please submit your CV for review today, this job is an immediate start for the right candidate.
Locations
Customer Services / Sales Consultant employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services / Sales Consultant
✨Tip Number 1
Familiarise yourself with our CRM system before the interview. Understanding how to navigate and utilise CRM software will show your proactive approach and readiness for the role.
✨Tip Number 2
Brush up on your upselling and cross-selling techniques. Be prepared to discuss specific examples of how you've successfully implemented these strategies in previous roles during your conversation with us.
✨Tip Number 3
Demonstrate your communication skills by preparing to engage in a mock customer call. This will help you showcase your ability to build relationships and handle inquiries effectively.
✨Tip Number 4
Research our company values and culture. Being able to align your personal values with ours will not only impress us but also help you understand how to maintain a positive work atmosphere.
We think you need these skills to ace Customer Services / Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales. Use specific examples that demonstrate your ability to build relationships, upsell, and maintain accurate records.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency with CRM software and your organisational skills. Provide examples of how you've successfully managed customer accounts and achieved sales targets in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Showcase Your Communication Skills
As a Customer Services / Sales Consultant, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to engage with customers effectively.
✨Highlight Your CRM Experience
Since the role requires proficiency in CRM software, make sure to discuss your experience with any relevant systems. Share specific examples of how you've used CRM tools to manage customer relationships and improve sales outcomes.
✨Prepare for Role-Playing Scenarios
Expect to encounter role-playing scenarios during the interview where you may need to handle customer inquiries or objections. Practise common customer service situations and think about how you would upsell or cross-sell products effectively.
✨Demonstrate Your Results-Driven Mindset
The company is looking for someone self-motivated and results-driven. Be ready to discuss past achievements in sales or customer service, including how you met or exceeded targets. Use specific metrics to illustrate your success and show how you can bring that same energy to their team.
