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- Tasks: Create memorable experiences for guests and handle requests with a friendly attitude.
- Company: Join the preopening team at Hyde London City, a vibrant and welcoming hotel.
- Benefits: Enjoy a fun work environment and the chance to learn on the job.
- Why this job: Be part of a dynamic team where your positive attitude makes a difference.
- Qualifications: No experience needed; just bring your eagerness to learn and help others.
- Other info: Flexible shifts required, including weekends, to support our awesome team.
The predicted salary is between 24000 - 36000 £ per year.
We are on the lookout for a sopositiveitsinfectious Front Desk Agent to join us as part of our preopening team at Hyde London City. Offering a naturally friendly helpful and responsive level of service to all our guests ensuring they are treated as individuals and will want to return. What youll do Create a memorable effortless Hyde experience for our guests making sure they feel special and eager to come back for more. Handle any phone calls and guest requests that may arise during the shift. Hit the right notes by ensuring were rocking guest billing transactions and reception float. Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed. Stay in the loop with other departments and staff to keep things running smoothly and guests happy. Qualifications : Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to Previous hotel (or similar) experience is great but its not a musthave for us if youre eager to learn we can teach you what you need to know If youre familiar with Opera or a similar front desk operating system that would be a big advantage. You will be required to work flexible shift patterns which will include weekdays and weekends to support the team as and when required. Your humble and open to ideas. We leave our egos at the door and help get it done. Youre up for doing things differently and trying (almost) everything once. You want to be part of something bigger and have fun along the way. Remote Work : No Employment Type : Fulltime
Front Desk Agent employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Show off your positive attitude! When you meet people, whether it's at a networking event or in casual conversations, let your enthusiasm for helping others shine through. This will make you memorable and align perfectly with the vibe we're looking for at Hyde London City.
✨Tip Number 2
Familiarize yourself with front desk operations. Even if you haven't worked in a hotel before, understanding systems like Opera can give you an edge. Consider taking a short online course or watching tutorials to get a head start on the software we use.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working various shifts, be prepared to discuss your availability openly. Highlight any previous experiences where you've adapted to changing schedules or worked in dynamic environments.
✨Tip Number 4
Demonstrate your eagerness to learn. During conversations or interviews, express your willingness to absorb new information and skills. Share examples of how you've successfully learned something new in the past, showing that you're open-minded and ready to grow with us.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes a positive and friendly attitude, make sure your application reflects your personality. Use a warm and engaging tone in your cover letter to convey your enthusiasm for providing excellent service.
Highlight Relevant Experience: Even if you don't have direct hotel experience, mention any customer service roles or experiences where you demonstrated helpfulness and responsiveness. This will show that you have the right attitude and skills for the job.
Demonstrate Willingness to Learn: In your application, express your eagerness to learn and adapt. Mention any relevant skills or systems you are familiar with, like Opera, and emphasize your openness to training and development.
Tailor Your CV: Customize your CV to highlight experiences and skills that align with the job description. Focus on teamwork, flexibility, and your ability to handle guest requests effectively, as these are key aspects of the Front Desk Agent role.
How to prepare for a job interview at AccorHotel
✨Show Your Positive Attitude
Since the role emphasizes a friendly and helpful demeanor, make sure to showcase your positive attitude during the interview. Smile, maintain eye contact, and express enthusiasm for the position and the company.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Even if you don't have hotel experience, think of situations where you made someone feel special or resolved an issue effectively.
✨Familiarize Yourself with Front Desk Operations
If you have experience with front desk systems like Opera, mention it! If not, do some research on common front desk operations and be ready to discuss how you would handle guest requests and billing transactions.
✨Be Open to Learning and Collaboration
The job description highlights the importance of being humble and open to ideas. During the interview, express your willingness to learn and collaborate with others. Share examples of how you've worked well in a team or adapted to new situations.
