Customer Service Manager

Customer Service Manager (Housing) – Teddington (South West London) based – Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: – Motivating a team and monitoring performance – Coordinate responses to complaints – Ensure good practice and highest level of service across the board -Working with clients to resolve complaints – Reporting on repairs and ensuring KPI\’s are met To be considered suitable you will need the following skills and experience: – Ability to manage a small customer services team – Ideally some experience within the social housing/property sector – Complaint handling experience – IT proficient and ideally some CRM experience