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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in social housing.
- Company: Join a growing organisation making a difference in the community.
- Benefits: Enjoy a competitive salary, hybrid working, and great perks.
- Why this job: Be part of a supportive culture focused on client satisfaction and team motivation.
- Qualifications: Experience in managing teams and handling complaints is essential.
- Other info: Located in Teddington, this role offers a chance to impact social housing positively.
The predicted salary is between 32000 - 48000 £ per year.
A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include:
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
Customer Service Manager employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the social housing sector. Understanding the specific challenges and regulations in this field will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated and managed teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts.
✨Tip Number 3
Brush up on your complaint handling techniques. Prepare to share your approach to resolving customer issues, as well as any successful outcomes you've achieved in previous roles.
✨Tip Number 4
Showcase your IT proficiency by being familiar with common CRM systems. If you have experience with specific tools, be prepared to discuss how you've used them to enhance customer service operations.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly within the social housing or property sector. Emphasise your skills in team management, complaint handling, and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed complaints and improved service levels in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with CRM systems and any specific achievements related to KPIs in customer service. This will demonstrate your capability to meet the demands of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated teams in the past. Highlight any specific achievements that demonstrate your ability to manage performance effectively.
✨Demonstrate Your Complaint Handling Expertise
Since the role involves coordinating responses to complaints, be ready to share your experiences in handling difficult situations. Discuss specific cases where you successfully resolved complaints and the strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with the Social Housing Sector
Understanding the nuances of the social housing sector is crucial. Research current trends, challenges, and best practices within this field. This knowledge will not only impress your interviewers but also show your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would address them, particularly in relation to KPIs and service quality.
