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For Companies At a Glance
- Tasks: Assist customers with service and repair inquiries while managing job records.
- Company: Join a leading Automotive Franchise Main Dealership in Harlow, Essex.
- Benefits: Enjoy a competitive salary up to £32,000 plus OTE of £40K, with Monday to Friday hours.
- Why this job: Be part of a dynamic team focused on delivering top-notch customer service in the automotive industry.
- Qualifications: Experience as a Service Advisor, excellent communication skills, and a full UK driving licence required.
- Other info: Work one Saturday a month and engage in various ad-hoc duties.
The predicted salary is between 24000 - 32000 £ per year.
Stripe Recruitment on behalf of our Client who runs an Automotive Franchise Main Dealership is currently recruiting for an experienced Service Advisor to assist in their busy Service Department in the Harlow, Essex area. We are seeking an Automotive Service Advisor who is high performing and can provide only the best level of customer service.
- Location: Harlow, Essex
- Salary: up to £32,000 Basic (OTE £40K)
- Hours: Monday - Friday, (Saturdays 1 a month)
Their minimum requirements for a Service Advisor are as follows:
- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Database Software
As a Service Advisor you will be expected to:
- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires
Must hold a full UK driving license.
For your hard work, our client is offering a salary of up to £32,000 Basic (£40k OTE).
Service Advisor employer: Stripe Recruitment
Contact Detail:
Stripe Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a customer-friendly manner. Role-playing scenarios with friends or family can help you articulate your thoughts clearly.
✨Tip Number 3
Research common customer concerns and questions related to automotive services. Being prepared with answers will show your commitment to providing excellent customer service.
✨Tip Number 4
Network with current or former Service Advisors in the industry. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor. Focus on your customer service skills, ability to upsell, and familiarity with database software. Use specific examples to demonstrate your achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to providing excellent customer service. Mention why you are interested in this specific role and how your skills align with the company's needs.
Highlight Relevant Experience: In your application, emphasise any previous roles where you communicated with customers about service and repair work. Detail your experience in producing job cards, updating records, and preparing invoices to show you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a Service Advisor role.
How to prepare for a job interview at Stripe Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Your Technical Knowledge
Familiarity with automotive services and repairs will set you apart. Brush up on common vehicle issues and be ready to discuss how you can assist customers in understanding their service needs.
✨Highlight Your Upselling Experience
Since upselling is a key part of the role, think of specific instances where you've successfully upsold products or services. Be prepared to explain your approach and the results you achieved.
✨Familiarise Yourself with Database Software
The role requires using in-house computer systems for job cards and customer records. If you have experience with similar software, mention it. If not, express your willingness to learn quickly.
