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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing their orders from start to finish.
- Company: Join a sustainable and innovative manufacturer with a strong reputation.
- Benefits: Enjoy hybrid working, competitive salary, and great perks.
- Why this job: Perfect for those who love helping others and thrive in a dynamic team environment.
- Qualifications: Fluent German is a must; customer service experience is a plus.
- Other info: Work in a supportive culture that values communication and teamwork.
The predicted salary is between 17400 - 29000 £ per year.
Location: Wigan
Hybrid working - 2 days at home
Salary: Up to £29,000 per annum plus great benefits
Ref: 8183GCS
The Company: A long-standing manufacturer and supplier with a keen focus on sustainability and innovation.
Main Duties:
- To be the main point of contact for customers and manage the order process from initial enquiry to delivery.
The Role:
- To respond to any queries from customers in a timely and professional manner over telephone and email.
- To build and maintain strong relationships with customers and internal departments.
- To manage the order process until final completion; including order entry, quotations, purchase order follow ups, confirmation of shipment dates and shipment tracking.
- To maintain clear communication with customers on the progress of their enquiry if it cannot be resolved at the point of first contact.
- To identify and action any special client shipping requirements.
- To escalate enquiries as needed to the Team leader.
- To provide proactive assistance to the team and other departments within the company as needed.
The Candidate:
- Fluent German (written and spoken) - Essential.
- Experience in a customer service role is preferred.
- Exceptional organisational skills and attention to detail.
- Proactive, confident and dynamic personality.
- Excellent communication skills and a team player.
- Computer literate (with experience in SAP an advantage).
The salary: up to £29,000 per annum.
German speaking Customer Service Representative employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Representative
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding their focus on sustainability and innovation will allow you to engage more meaningfully during discussions.
✨Tip Number 3
Prepare examples from your past experiences that showcase your organisational skills and ability to handle customer queries effectively. This will demonstrate your suitability for the role.
✨Tip Number 4
Research common customer service scenarios and how to handle them. Being able to discuss these during your interview will show that you're proactive and ready to tackle challenges.
We think you need these skills to ace German speaking Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you used German. Emphasise your organisational skills and attention to detail, as these are key for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention your fluency in German and how it will benefit the company in managing customer queries effectively.
Highlight Relevant Experience: In your application, focus on any previous roles that involved managing orders or customer inquiries. Use specific examples to demonstrate your proactive approach and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents reflect a professional image suitable for a customer-facing role.
How to prepare for a job interview at French Selection
✨Showcase Your Language Skills
Since the role requires fluent German, be prepared to demonstrate your language proficiency during the interview. Practice common customer service scenarios in German to show your ability to communicate effectively.
✨Highlight Relevant Experience
Discuss any previous customer service roles you've held, especially those involving order management or client communication. Use specific examples to illustrate how you handled customer queries and built relationships.
✨Demonstrate Organisational Skills
The job requires exceptional organisational skills. Be ready to explain how you manage multiple tasks and prioritise effectively, perhaps by sharing a time when you successfully juggled various responsibilities.
✨Prepare Questions for the Interviewer
Show your interest in the company and the role by preparing thoughtful questions. Ask about their approach to sustainability and innovation, or how they support their customer service team in achieving success.
