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- Tasks: Manage warranty claims and ensure high-quality repairs for customer satisfaction.
- Company: Join Pembrook Resourcing, a trusted recruitment partner connecting talent with top employers.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values quality and customer care in the automotive industry.
- Qualifications: Previous warranty experience and strong administrative skills are essential.
- Other info: Attention to detail and excellent communication skills are key to success in this role.
The predicted salary is between 24000 - 36000 £ per year.
Pembrook Resourcing are currently recruiting for a warranty administrator on behalf of their client. The role is to ensure that the warranty process is accurately and efficiently processed and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Responsibilities:
- Obtain, validate and query as necessary, all claim information available from job cards, vehicle history, technician notes and other sources as appropriate.
- Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
- Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.
- Correct and resubmit rejected claims where it is felt that the claim is valid.
- Reporting on claims rejected for which a resubmission is not possible.
- Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
- Inspect parts returned under warranty and maintain a record of such inspections.
- Help ensure efficient progress of warranty jobs through the workshop.
- Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
- Liaise with manufacturer's/concessionaire's representatives to ensure that explanations are given for work undertaken where appropriate.
- Assist the manufacturer's/concessionaire's warranty auditors in reviewing the dealership's records.
The individual:
- Ability to assess and report on warranty repairs.
- Previous warranty experience essential.
- Excellent administrative skills.
- Detailed working knowledge of the warranty process.
- Numerate and articulate to the clerical level required.
- Excellent accuracy.
- Organised and confident.
- Strong attention to detail and accuracy.
- Good communicator both written and verbal.
IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck.
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the warranty process and common issues that arise. Understanding the nuances of warranty claims will help you stand out during discussions with the Aftersales Manager and demonstrate your proactive approach.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. As a Warranty Administrator, you'll need to liaise effectively with various stakeholders, so showcasing your ability to communicate clearly can give you an edge.
✨Tip Number 3
Highlight your attention to detail in any conversations or networking opportunities. This role requires accuracy in processing claims, so demonstrating your meticulous nature can make a strong impression.
✨Tip Number 4
Network with professionals in the automotive industry, especially those with warranty experience. Building connections can provide insights into the role and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Warranty Administrator position. Understand the key responsibilities and required skills, such as warranty process knowledge and administrative abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in warranty administration. Emphasise any previous roles where you managed claims, communicated with stakeholders, or demonstrated strong attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention specific experiences that relate to the responsibilities outlined in the job description, such as handling warranty claims or liaising with manufacturers.
Double-Check Your Contact Details: Ensure that your contact information is accurate and up-to-date on both your CV and cover letter. This is crucial for the company to reach you regarding your application.
How to prepare for a job interview at Pembrook Resourcing
✨Know the Warranty Process Inside Out
Make sure you have a solid understanding of the warranty process, including how claims are validated and processed. Be prepared to discuss your previous experience with warranty claims and how you've handled any challenges.
✨Demonstrate Your Attention to Detail
Since accuracy is crucial in this role, be ready to provide examples of how you've maintained high standards in your previous work. Highlight any specific instances where your attention to detail made a significant difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding dubious claims or rejected submissions. Think of scenarios from your past experience where you successfully navigated similar situations.
✨Showcase Your Communication Skills
As a warranty administrator, you'll need to liaise with various stakeholders. Prepare to discuss how you've effectively communicated with colleagues, manufacturers, or customers in the past, particularly in resolving issues.
