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- Tasks: Join our team to serve food, keep facilities clean, and provide top-notch customer service.
- Company: Housing 21 is dedicated to making a real difference in the lives of older people.
- Benefits: Enjoy flexible working, a great benefits package, and a three-day weekend every other week!
- Why this job: Make a positive impact while working in a friendly, supportive environment with a strong social purpose.
- Qualifications: Experience in customer service and knowledge of health and safety legislation are essential.
- Other info: Apply early as the position may close once sufficient applications are received.
Hours: 15 hours per week. 12 Month Temporary Contract
We are currently looking to recruit a Hospitality Assistant to join our team here at Housing 21.
Key accountabilities include:
- Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
- Keep facilities clean and presentable.
- Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements.
- Promote residents’ engagement and use of facilities at the village, including hard to reach residents.
- Monitor and report any problems to Facilities lead.
- Process payments accurately and ensure accurate records are kept.
What we’re looking for:
- A good knowledge of older people and the issues pertaining to them.
- Sound knowledge of relevant Health and Safety legislation.
- Experience in managing budgets.
- Knowledge of safeguarding vulnerable adults (desirable).
- Experience of working in a customer facing environment.
- Level 2 Food Safety Certificate (desirable).
- Willingness to work towards Level 2 Food Safety Certificate (if not held).
Why us?
We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made and where applicable.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications: 28 May 2025. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
Contact Detail:
Housing 21 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the specific needs and preferences of older people. Understanding their unique challenges will help you connect better during interviews and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your knowledge of Health and Safety legislation relevant to hospitality. Being able to discuss this confidently will show that you take safety seriously and are prepared to maintain a safe environment for residents.
✨Tip Number 3
Highlight any previous experience in customer-facing roles, especially in hospitality or care settings. Share specific examples of how you’ve provided exceptional service and engaged with customers to enhance their experience.
✨Tip Number 4
If you don’t already have a Level 2 Food Safety Certificate, express your willingness to obtain it. This shows initiative and a commitment to maintaining high standards in food safety, which is crucial for the role.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Hospitality Assistant.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or hospitality. Mention specific examples where you provided excellent service or contributed to a positive environment.
Showcase Your Knowledge: Demonstrate your understanding of the issues faced by older people and relevant health and safety legislation. This can set you apart from other candidates and show your commitment to the role.
Craft a Strong Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the position and the organisation. Mention why you want to work with Housing 21 and how you can contribute to their mission.
How to prepare for a job interview at Housing 21
✨Show Your Customer Service Skills
As a Hospitality Assistant, excellent customer service is key. Be prepared to share examples of how you've provided great service in the past, especially in challenging situations. This will demonstrate your ability to handle the role effectively.
✨Understand the Needs of Older People
Since the role involves working with older residents, it's important to show that you understand their needs and challenges. Research common issues faced by older adults and be ready to discuss how you can support them in your role.
✨Familiarise Yourself with Health and Safety Regulations
Knowledge of health and safety legislation is essential for this position. Brush up on relevant regulations and be prepared to discuss how you would ensure a safe environment for both residents and staff.
✨Express Your Willingness to Learn
If you don't already have a Level 2 Food Safety Certificate, express your eagerness to obtain it. Highlight your commitment to continuous learning and improvement, which aligns with the organisation's values.
