Client Services Administrator

Client Services Administrator Permanent/Full time Location: Milton Keynes Area Salary: Circa £26,000 This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards. Key Responsibilities: Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels. Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support. Liaise with global technical support teams to investigate and resolve participant-related issues. Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately. Provide ongoing administrative support across various aspects of the programme. Support the maintenance of key documentation such as process guides, trackers, and client reports. Offer assistance across other specialist departments and team projects when capacity allows.Person Specification: Proficiency in Microsoft Outlook and experience using database systems. Background in a customer service or support-focused environment. Strong interpersonal skills and the ability to build rapport with programme participants. Excellent communication skills, both written and verbal. Effective time and task management abilities. Strong problem-solving skills and the ability to see participant queries through to resolution. High attention to detail and commitment to quality. Additional language skills (written and verbal) are advantageous but not essential. This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham